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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Practices- Technical Management Practices
- Service Management Practices
- General Management Practices
Topic 2: Continual Improvement
Topic 3: Service Value Chain Activities
Topic 4: Key Concepts of Service Management- Service Value System (SVS)
- Four Dimensions of Service Management
- Guiding Principles

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EXIN ITIL 4 Foundation Sample Questions (Q21-Q26):

NEW QUESTION # 21
What term is used to describe whether a service will meet availability, capacity and security requirements?

Answer: A


NEW QUESTION # 22
When should the effectiveness of a problem workaround be assessed?

Answer: D


NEW QUESTION # 23
Which service value chain activity relates with buying new products?

Answer: D

Explanation:
This activity focuses on acquiring or creating the products and services needed to deliver value to customers.


NEW QUESTION # 24
Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?

Answer: B


NEW QUESTION # 25
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

Answer: D


NEW QUESTION # 26
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