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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Topic 2: Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Topic 3: Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
| Topic 4: Interaction Design | 14% | - Defining user flows and interactions - Creating wireframes and prototypes - Designing effective page layouts |
| Topic 5: Discovery | 13% | - Identifying customer experience objectives and goals - Determining business needs and user needs - Analyzing existing user experiences and identifying gaps |
| Topic 6: UX Fundamentals | 16% | - Identifying user interface design principles - Describing the user-centered design process - Understanding accessibility standards and guidelines |
| Topic 7: Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Topic 8: Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
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NEW QUESTION # 33
A UX Designer wants to explore sample code for Lightning components and see how changing the code affects the visual appearance in real-time, without deploying any code to a Salesforce org. Which resource should help accomplish this?
Answer: C
Explanation:
The correct answer is B. Lightning Design System Website. The study guide explicitly keys the Lightning Design System Website for this requirement.
The decisive requirements are that the UX Designer wants to explore sample code, observe how code changes affect the visual presentation, and do so without deploying anything to a Salesforce org. In the context of the study guide, the SLDS website is the resource designed to support exploration of Salesforce design-system patterns and component presentation without requiring an org deployment cycle.
Option A, the Developer Center's Lightning Component Library, is associated with component reference information and documentation, but it is not the resource keyed here for the real-time design exploration described.
Option C, a Sandbox Org, would require an actual Salesforce environment. That directly conflicts with the condition that the designer wants to experiment without deploying code to an org.
The broader SLDS principle is that designers and developers should be able to explore Salesforce visual patterns and component structures before committing implementation work to an environment. This accelerates iteration and reduces unnecessary deployment overhead during early experimentation.
Study Guide reference/topics: SLDS website, component exploration, sample code, rapid experimentation, Salesforce Lightning Design System.
NEW QUESTION # 34
Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience. How many different dynamic dashboards could they create?
Answer: A
Explanation:
According to the uploaded Master Study Guide, the correct answer is B. Up to 10. The source specifically presents an Unlimited Edition Salesforce org and keys the dynamic-dashboard limit as ten.
This item is primarily testing a Salesforce platform limit rather than a general UX design principle. The UX context is that dynamic dashboards can improve the experience by allowing dashboard information to be presented in a way relevant to the viewing user, but their use is constrained by the platform limits represented in the study material.
Option A, up to 50, is not the value provided by the study guide. Option C assumes that an Unlimited Edition license means every feature is literally unlimited; the source explicitly rejects that assumption by providing a finite dashboard limit.
For certification purposes, the important point is to distinguish the edition name from individual feature entitlements or limits. "Unlimited Edition" does not mean that every configurable Salesforce resource has no limit.
Because this batch is being answered from the supplied study guide, 10 is the answer supported by that source.
Study Guide reference/topics: Dynamic Dashboards, Salesforce limits, Unlimited Edition, Declarative Design.
NEW QUESTION # 35
A UX Designer wants to understand the mental model of employees who have requested a new internal community. The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable information architecture that matches user expectations. Which technique should be used?
Answer: C
Explanation:
The correct answer is C. Card Sorting, as stated in the uploaded study guide.
The question emphasizes two related needs: understanding employees' mental model and creating an information architecture that matches user expectations. Card sorting is directly suited to this because participants organize items into categories according to how they naturally perceive relationships between them.
The results reveal how users group concepts, which labels make sense to them, and how content or functions might be organized within navigation. That makes the method particularly useful before finalizing the structure of a new community.
Option A, Cognitive Walkthrough, evaluates whether users can successfully progress through an existing or proposed interaction based on their expected knowledge and goals. It does not primarily generate an information architecture.
Option B, Mind Mapping, can help organize ideas or concepts but is not the user-research technique selected by the guide for uncovering how users classify information.
The study-guide principle is that information architecture should reflect the way users mentally organize the domain rather than merely mirror an internal organizational structure. Card sorting supplies evidence for designing that structure.
Study Guide reference/topics: Card Sorting, information architecture, mental models, user expectations, Discovery.
NEW QUESTION # 36
Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see: Some Knowledge articles, not all; Articles organized in different categories; Different fields than support representatives. Which consideration should be made when determining how to present Knowledge articles to each audience?
Answer: C
Explanation:
The correct answer is B. Page layouts or permissions can display only the fields needed for each audience.
This is the answer provided by the study guide. The scenario describes different audiences that consume the same knowledge system but require different levels and presentations of information. Salesforce declarative configuration allows the organization to tailor the experience using layouts and permissions instead of duplicating content unnecessarily. Option B supports audience-specific presentation by controlling which fields are exposed and which content users are permitted to access. This reduces cognitive load for customers while allowing support representatives to retain access to more detailed operational information. Option A creates unnecessary content duplication. Maintaining separate versions of the same article for every audience can create governance problems, inconsistent updates, and additional editorial overhead. Option C incorrectly assumes that external topic organization must duplicate the organization's internal category structure. A user- centered external experience should organize information in ways meaningful to customers rather than simply mirroring internal information architecture. The broader UX principle is progressive and audience-appropriate disclosure. Users should see information relevant to their tasks and permissions without being overwhelmed by fields intended for other roles. Therefore, page-layout and permission controls provide the most maintainable declarative solution.
Study Guide reference/topics: Knowledge, audience-specific content, permissions, page layouts, Declarative Design.
NEW QUESTION # 37
Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users. Which tool should a UX Designer use to document a user's archetypical characteristics, goals, common tasks, and pain points?
Answer: C
Explanation:
The correct answer is B. Personas, as identified in the uploaded UX Designer study guide.
A persona is a research-based representation of an archetypical user. It consolidates recurring characteristics such as goals, behaviors, common tasks, motivations, and pain points into a form that designers and stakeholders can use throughout the design process.
This is especially relevant when Cloud Kicks is designing for both internal and external audiences. Different user groups can have substantially different objectives and interaction patterns, so documenting representative personas helps prevent the team from designing around assumptions or around a single generic "user." Option A, Storyboards, illustrate scenarios or sequences of activity. They are useful for showing how a person interacts with a solution over time, but they do not primarily document the archetypical characteristics of the user.
Option C, User Stories, capture requirements from a user's perspective, typically describing what a user wants to accomplish and why. They support backlog definition but are not a full representation of the user's characteristics and pain points.
The study-guide distinction is therefore straightforward: personas describe who the user is; user stories describe what the user needs; storyboards show an experience unfolding over time.
Study Guide reference/topics: Personas, archetypes, user goals, tasks, pain points, Discovery.
NEW QUESTION # 38
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