Valid ITILFND_V4 Exam Syllabus - 100% Perfect Questions Pool

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: ITIL Service Value System	25%	- Purpose and components of the Service Value System - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Governance - Continual Improvement
Topic 2: ITIL Practices	25%	- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
Topic 3: Key Concepts of Service Management	20%	- Service relationships: service providers, consumers, stakeholders - Products and services - Value, outcomes, costs and risks
Topic 4: Key Concepts of ITIL 4	15%	- Value streams and processes - Organizations, people and culture - Partners and suppliers - Information and technology
Topic 5: ITIL Guiding Principles	15%	- Progress iteratively with feedback - Think and work holistically - Start where you are - Collaborate and promote visibility - Focus on value - Optimize and automate - Keep it simple and practical

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EXIN ITIL 4 Foundation Sample Questions (Q308-Q313):

NEW QUESTION # 308
Which will NOT be handled as a service request?

A. The degradation of a service
B. The replacement of a toner cartridge
C. The provision of a laptop
D. A complaint about a support team

Answer: A

NEW QUESTION # 309
Identify the missing word in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

A. Improve
B. Re-use
C. Discard
D. Consider

Answer: D

NEW QUESTION # 310
A good way to apply the ITIL guiding principle 'focus on value' is to:

A. Understand the whole, but do something
B. Understand why services are used by service consumers
C. Do less tasks but in a better way with higher quality
D. Be aware of system complexity

Answer: B

NEW QUESTION # 311
Which statement about the 'incident management' practice is CORRECT?

A. It identifies the cause of major incidents
B. It authorizes changes to resolve incidents
C. It resolves the highest impact incidents first
D. It maintains detailed procedures for diagnosing incidents

Answer: C

NEW QUESTION # 312
Where should all master copies of controlled software and documentation be stored?

A. In the definitive security library
B. In the definitive production library
C. In the definitive media library
D. In the definitive capacity library

Answer: C

NEW QUESTION # 313
......

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