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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
Topic 2: Predictive Engagement (GPE) Implementation45%- Creating and managing action maps
- Optimization and continuous improvement
- Agent experience and real-time insights
- Defining customer segments and engagement strategies
- Setup and configuration basics
Topic 3: Predictive Routing (GPR) Implementation40%- Configuration and setup of GPR
- Data preparation and model training
- Getting started and prerequisites
- Testing, validation, and deployment
- Performance monitoring and reporting

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q94-Q99):

NEW QUESTION # 94
Which configuration setting determines how long Predictive Routing waits for the best agent before expanding the search?
Response:

Answer: B


NEW QUESTION # 95
Which two components are evaluated in the Queue Impact View?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 96
What does the "frequency cap" setting control in an action map?
Response:

Answer: B


NEW QUESTION # 97
Which of the following is NOT a valid action in a GPE Action Map?
Response:

Answer: A


NEW QUESTION # 98
GPE web tracking works even if a visitor disables cookies in their browser.
(True/False)
Response:

Answer: B


NEW QUESTION # 99
......

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