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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Billing & Revenue Management	20%	- Usage-based billing - Revenue recognition concepts - Invoice generation and management - Billing architecture and processes
Order Management	20%	- Omni API and Order Capture - Product catalog management - Pricing and bundled offerings - Order lifecycle management
Salesforce Communications Cloud Overview	10%	- Communications Cloud value proposition and capabilities - Core components and architecture - Use cases and customer benefits
Product Catalog Management	15%	- Service characteristics and resource specifications - Offerings and pricing strategies - Defining products and services
Analytics & Reporting	15%	- Key metrics and dashboards - Reporting for operations and finance - Communications Cloud analytics capabilities
Fulfilment & Provisioning	20%	- Service activation processes - Fulfilment order orchestration - Resource pool management - Inventory and allocation

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q30-Q35):

NEW QUESTION # 30
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
B. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
C. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
D. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

Answer: B,C

Explanation:
To identify and proactively reduce customer churn, creating churn trend reports in CRM Analytics (A) and utilizing a churn trend app from a template in CRM analytics (C) are effective strategies. These approaches leverage advanced analytics to uncover patterns and insights into customer behavior, helping to predict which customers are likely to churn. This proactiveidentification allows for targeted retention efforts.References:
Salesforce CRM Analytics documentation and churn prediction best practices.

NEW QUESTION # 31
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
B. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
C. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
D. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

Answer: D

NEW QUESTION # 32
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A. The Product sold is a device accessory such as phone case
B. The product services sold will have child features added in the future
C. The product services sold can undergo future attribute changes
D. The product Service sold has a recurring charge
E. The product/service sold is high volume, one time billing event, such as a pay per view

Answer: B,C,D

Explanation:
Assetization of a commercial product or service should be considered when: A. The product or service can undergo future attribute changes, requiring tracking and management of these changes over time. D. The product or service will have child features added in the future, necessitating a structured approach to manage these hierarchical relationships. E. The product or service has a recurring charge, implying a need for ongoing management and billing of the service. These factors indicate a complex product or service lifecycle that benefits from the structured management and flexibility provided by assetization.References:Salesforce Communications Cloud asset management best practices and product catalog management documentation.

NEW QUESTION # 33
An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A. Account Scope
B. Downstream Order Item Scope
C. Top Order Item Scope
D. Order Item Scope

Answer: A

NEW QUESTION # 34
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A. Design integration procedure that makes both request and returns the result to order Management.
B. Use Data raptor technology to make the request and return the response to order management
C. Design for one callout each request and cache the identifier in memory
D. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

Answer: A,D

Explanation:
For integrating with a provisioning system requiring two HTTP requests with a temporary identifier, designing an integration procedure that manages both requests (B) and saving the temporary identifier in a non-assetizable attribute on the fulfillment request line (D) are effective out-of-the-box options. This approach ensures seamless integration while keeping transient data where necessary without impacting the CRM ' s data integrity.References:Salesforce Industries Order Management integration best practices and HTTP callout documentation.

NEW QUESTION # 35
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