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NEW QUESTION # 32
A multi-level shopping centre is open every day to the public from 09:00-21:00 hours. During an external audit of the centre to ISO 14001, you establish that there are 40 vending machines that are permanently switched on. Thirty of them do not sell perishable foodstuffs. You also note that there are eight escalators in the complex that run constantly during public access. When asked about environmental performance improvement objectives, the Centre Manager says that there are plans to increase the natural daylight by installing more skylights thus saving on lighting costs, but the estimated budget for this has not yet been approved by the board.
You: I note that energy consumption is a significant environmental aspect in the centre. How do you mitigate the impacts of this?
EMS Manager: We try to reduce our energy costs by negotiating a better deal from the energy company. We are considering changing to one that only supplies electricity from renewable sources.
You: What steps have you taken to reduce overall consumption?
EMS Manager: We conducted awareness training for staff. For example, turning off lights in staff areas not being used.
You: I see that the escalators account for the highest usage of energy. Are there any objectives to try and reduce this?
EMS Manager: No, it would be too costly to change them.
You: How do you measure electricity consumption?
EMS Manager: We have meters installed in each floor of the centre. We take readings every hour and we plot the consumption graph for every staff shift.
You continue the interview and find that energy consumption has increased steadily over the past five years.
Select the two statements that are true.
Answer: D,E
NEW QUESTION # 33
A key audit process is the way auditors gather information and determine the findings' characteristics. Put the actions in the correct order to complete this process.
Answer:
Explanation:
Explanation:
A screenshot of a computer AI-generated content may be incorrect.
This sequence is derived from ISO 19011:2018 - Guidelines for Auditing Management Systems, which is used in conjunction with ISO 14001:2015 by auditors. Specifically, the audit process steps during the
"conducting the audit" phase include:
Determining the source of information (Clause 6.4.5): Includes documents, interviews, records, and observations.
Collecting data by sampling (Clause 6.4.6): Sampling helps in managing resources and gathering relevant evidence effectively.
Gathering audit evidence (Clause 3.8): Audit evidence is the data collected and verified to support findings.
Evaluating against audit criteria (Clause 3.9): Evidence must be evaluated against standards such as ISO
14001 requirements, internal policies, etc.
Developing audit findings (Clause 6.4.9): Conclusions regarding conformance, nonconformance, and opportunities for improvement.
Review of findings (Clause 6.4.10): Cross-verification and validation before finalizing results.
Audit conclusions (Clause 6.4.11): Final statements summarizing the audit based on findings.
This structured process ensures audits are performed impartially, with verifiable, evidence-based outcomes that contribute to continual improvement.
Reference:
ISO 19011:2018, Clauses 6.4.5 to 6.4.11
ISO 14001:2015, Clause 9.2 - Internal audit requirements
NEW QUESTION # 34
A management system meeting ISO 14001:2015 requirements is based on the Plan-Do-Check-Act (PDCA) cycle.
Which two elements of the management system are part of the ' Check ' stage of the PDCA cycle?
Answer: C,D
NEW QUESTION # 35
An organisation has the following environmental policy document displayed in the reception area.
" This organisation is committed to providing electric cables to customers ' requirements, in accordance with environmental regulations for their manufacture, use and disposal. The organisation will strive to increase the environmental awareness of its personnel, suppliers, subcontractors and interested parties. Continual environmental EMS improvement is a permanent objective of the organisation. This policy shall be communicated to all employees with the opportunity for them to seek clarification where required. Where required, the policy shall be communicated to all interested parties. " Referring to the above policy statement, select three options for which the organisation is meeting ISO 14001 requirements.
Answer: A,C,F
Explanation:
In accordance with ISO 14001:2015 Clause 5.2 (Environmental Policy), top management must establish, implement, and maintain an environmental policy that includes specific mandatory commitments and availability requirements.
* Option B (Clause 5.2): Displaying the policy in the reception area and explicitly stating that it " shall be communicated to all interested parties " satisfies the requirement that the environmental policy be made available to interested parties as documented information.
* Option D (Clause 5.2 c): The policy explicitly states that " Continual environmental EMS improvement is a permanent objective of the organisation, " directly meeting the mandatory commitment to continual improvement of the environmental management system to enhance environmental performance.
* Option E (Clause 5.2 b): The policy commits to manufacturing, using, and disposing of electric cables
" in accordance with environmental regulations, " as well as striving to " increase environmental awareness, " fulfilling the required policy commitment to environmental protection and pollution prevention within its defined scope.
Option A is incorrect because displaying a policy document does not provide objective evidence that operational processes actually deliver intended environmental outcomes. Option C is incorrect because stating a commitment to regulations in a policy does not prove actual legal compliance. Options F, G, and H represent speculative operational achievements or reputation claims not established solely by the policy text.
References: ISO 14001:2015 Clause 5.2 (Environmental Policy), Annex A.5.2, and CQI-IRCA ISO 14001 Lead Auditor Curriculum (Evaluating Environmental Policy Statements).
NEW QUESTION # 36
Wash-it-up is an organisation that provides window cleaning services for the industrial sector. It has been certified to ISO 14001 for some time and has appointed a new EMS Manager. The audit plan during a surveillance audit includes the improvement actions and the auditor asks to see the most recent management review meeting minutes.
Which two statements would represent an input to the management review process?
Answer: A,B
Explanation:
The correct answers are B and D .
This question relates to ISO 14001:2015 Clause 9.3 - Management review . Management review inputs include changes in internal and external issues relevant to the EMS and information on environmental performance, including the extent to which environmental objectives have been achieved.
B). Changes in EMS leadership - Correct
A new EMS Manager is a change in the organisation's internal situation that may affect the EMS. Leadership, responsibilities, competence, communication, and EMS coordination can all be affected, so this is a valid management review input.
D). Report of performance of EMS objectives in the last year - Correct
ISO 14001 requires management review to consider the extent to which environmental objectives have been achieved. A report on EMS objective performance is therefore a direct input to management review.
The other options are not the best answers:
A). Allocation of a bigger budget for the EMS department - Incorrect
This is more likely to be a management review output , because management review outputs include decisions and actions related to resources.
C). Decision to purchase new spillage kits for operators - Incorrect
This is also more likely to be an output or action from review, not an input.
E). Improvement in the organisation's profitability - Incorrect
Profitability alone is not a specific ISO 14001 management review input unless it is directly linked to EMS resources or environmental performance.
F). Minutes of previous management reviews - Incorrect as written
ISO 14001 requires consideration of the status of actions from previous management reviews , not simply the previous minutes themselves. The records may help provide evidence, but the actual required input is the status of previous actions.
Therefore, the two best inputs are B. Changes in EMS leadership and D. Report of performance of EMS objectives in the last year .
NEW QUESTION # 37
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