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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Renewals Manager (CRM) Exam |
| Exam Number: | 700-805 |
| Exam Duration: | 75 minutes |
| Related Certifications: | Cisco Sales Certifications Cisco Customer Success Manager |
| Certificate Validity Period: | 3 years |
| Available Languages: | English |
| Exam Price: | $80 USD (may vary by region) |
| Real Exam Qty: | 55-65 |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Recommended Training: | Cisco Customer Success Training Cisco Sales Certification Learning Path |
| Exam Registration: | Pearson VUE Cisco Exams Cisco Certification Exam Registration |
| Sample Questions: | Cisco 700-805 Sample Questions |
| Exam Way: | Online proctored or test center (Pearson VUE) |
| Pre Condition: | No mandatory prerequisites, but familiarity with Cisco sales or customer success processes is recommended |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html |
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Cisco Renewals Manager certification exam consists of 55-65 multiple-choice questions that must be completed within 90 minutes. 700-805 exam covers a range of topics, including Cisco licensing models, Cisco's subscription-based services, and Cisco's software renewal processes. Candidates are also tested on their ability to identify customer needs and propose solutions that meet those needs. 700-805 Exam is available in English and Japanese.
NEW QUESTION # 129
A customer indicates their organization is undergoing a budget review and evaluating whether to continue current Cisco licenses. How should this renewal risk be categorized based on early warning indicators?
Answer: A
Explanation:
This situation should be classified as a commercial risk because the customer's concern is driven by budget availability, spending priorities, and the financial decision to continue the existing licenses. These are commercial considerations rather than technical, contractual, or adoption-related problems.
Cisco's current Renewals Manager v2.0 (700-805) blueprint explicitly requires the RM to categorize renewal risks across four categories: Adoption, Technical, Commercial, and Contractual, based on early-warning indicators. (Cisco Learning Content) A budget review that may affect whether the customer funds the renewal is a classic commercial warning signal because it can influence renewal scope, timing, pricing discussions, and ultimately recurring-revenue retention.
A technical risk would involve issues such as unresolved integrations, performance problems, deployment failures, or other technical barriers. An adoption risk would involve low utilization, failure to activate key features, or inadequate realization of the intended use case. A contractual risk would arise from issues involving contract terms, entitlement structure, expiration alignment, dependencies, or legal/procurement conditions.
Here, there is no evidence of a technical defect, contractual discrepancy, or inadequate adoption. The explicit issue is whether the organization has the financial capacity or willingness to continue funding the Cisco licenses.
The RM should therefore flag this as a commercial risk and coordinate with Sales and the CSM to understand budget constraints, value perception, potential scope alternatives, and mitigation options before the renewal reaches a later T-minus checkpoint.
Therefore, B is correct.
NEW QUESTION # 130
Which product addresses network segmentation issues and is omprised of viptela and Meraki products?
Answer: B
NEW QUESTION # 131
An RM observes that renewal preparation is frequently delayed because the Sales, CSM, and Operations teams are unaware of upcoming renewal deadlines until the RM escalates. Which approach should the RM implement to address this misalignment?
Answer: A
Explanation:
The recurring problem is not merely task ownership; it is systematic communication failure across the renewal ecosystem. If Sales, the CSM, and Operations repeatedly become aware of renewal deadlines only after escalation, the RM should establish a predictable operating cadence that surfaces upcoming renewals, risks, decisions, and required actions before they become urgent.
Cisco's Renewals Manager v2.0 framework emphasizes cross-functional alignment among Sales, Customer Success, Operations, and other stakeholders, with the RM acting as the renewal coordinator. A regular communication rhythm-such as weekly renewal pulse meetings, scheduled T-minus reviews, and structured status updates-creates shared visibility into T-120, T-90, T-60, and T-30 milestones and prevents downstream execution gaps.
Option A is useful once ownership has been established, but assigning tasks alone does not solve the root issue that teams are not consistently aware of timing and pipeline status. Option C is too leadership-focused and reactive; monthly reporting may identify problems after they have already developed. Option D is also unnecessarily escalatory and addresses performance governance rather than day-to-day operational alignment.
A mature renewal practice uses a consistent communication cadence so all stakeholders know what is approaching, who owns the next action, and when that action is due.
Therefore, B is correct.
NEW QUESTION # 132
Which group of products are enterprise networking products?
Answer: C
NEW QUESTION # 133
What are two key customer benefits from a Cisco Smart Account? (Choose two.)
Answer: D,E
NEW QUESTION # 134
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