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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Position SAP Customer Experience portfolio value 2. Identify competitive differentiators 3. Explain customer-centric business transformation
Topic 2: Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. B2B and B2C commerce use cases 2. Retail customer experience scenarios 3. Customer loyalty and retention strategies
Topic 3: SAP Customer Experience Solutions, Processes and Strategy	41-50%	- SAP CX Portfolio 1. SAP Commerce Cloud capabilities 2. SAP Sales Cloud and Service Cloud positioning 3. SAP Emarsys and customer engagement 4. Customer data and experience management - Business Process Integration 1. Integration with SAP Business Suite 2. Lead-to-cash processes 3. Omnichannel customer engagement

Section

Weight

Objectives

Topic 1: Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Position SAP Customer Experience portfolio value
2. Identify competitive differentiators
3. Explain customer-centric business transformation

Topic 2: Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. B2B and B2C commerce use cases
2. Retail customer experience scenarios
3. Customer loyalty and retention strategies

Topic 3: SAP Customer Experience Solutions, Processes and Strategy

41-50%

- SAP CX Portfolio

1. SAP Commerce Cloud capabilities
2. SAP Sales Cloud and Service Cloud positioning
3. SAP Emarsys and customer engagement
4. Customer data and experience management

- Business Process Integration

1. Integration with SAP Business Suite
2. Lead-to-cash processes
3. Omnichannel customer engagement

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q24-Q29):

NEW QUESTION # 24
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Customer Data
B. SAP Sales Cloud Version 2
C. SAP Commerce Cloud
D. SAP Emarsys

Answer: A

NEW QUESTION # 25
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Providing industry expertise
B. Providing expertise in purchase processes
C. Including integration capabilities
D. Offering scalability and flexibility

Answer: A,C,D

NEW QUESTION # 26
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By executing marketing campaigns for product service
B. By focusing on back-end service operations
C. By providing a dedicated self-service experience as a forecast
D. By connecting and delivering data from the value chain and process flow

Answer: D

NEW QUESTION # 27
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to keep existing solutions in the target system environment by prioritizing.
B. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
C. It is a strategy to retain an existing installed base of solutions.
D. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.

Answer: D

NEW QUESTION # 28
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Omnichannel experience
B. Guided selling
C. Agent Desktop
D. Billing

Answer: A,C

NEW QUESTION # 29
......

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