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Cisco 700-805 exam is a 90-minute exam consisting of 60-70 multiple choice questions. 700-805 exam is aimed at professionals who work in sales, business development, and customer success. 700-805 Exam evaluates the candidates’ ability to recognize the customer’s business needs, drive customer success, and ensure renewals.
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Cisco Renewals Manager certification is ideal for IT professionals who work with Cisco contracts in any capacity. This includes sales and account managers, customer success managers, and IT administrators. Cisco Renewals Manager certification program is designed to provide a comprehensive understanding of the Cisco contract renewal process, including contract negotiation, pricing, and renewal management. It also covers the use of tools and technologies to manage contract renewals effectively.
NEW QUESTION # 47
What support should an RM take from the CSM?
Answer: A
Explanation:
* Communicate value and the impact of Cisco solutions to the customer
* Help the customer achieve their desired outcomes and realize the full potential of their investment
* Provide feedback and insights on customer health, satisfaction, and adoption
NEW QUESTION # 48
What is the primary customer values of the Cisco Services Portfolio?
Answer: C
NEW QUESTION # 49
What is the future state goal of licensing at Cisco?
Answer: C
Explanation:
Smart License is the future state goal of licensing at Cisco, which aims to:
* Simplify and streamline license management across Cisco products and solutions
* Provide customers with a flexible and transparent way to consume Cisco software
* Enable customers to view and manage their licenses through a single portal (Cisco Smart Software Manager)
* Reduce operational costs and complexity for customers and partners
References: 3: Cisco Smart Licensing - Cisco
NEW QUESTION # 50
What is the ideal licensing option?
Answer: C
NEW QUESTION # 51
A customer reports high satisfaction with technical support interactions but declines to renew, stating they have not realized the expected business value from their investment. What does this indicate about the organization ' s practice?
Answer: B
Explanation:
The key distinction is between service satisfaction and business value realization. The customer is satisfied with technical support, so there is no evidence that support quality itself is deficient. The failure occurs because the customer does not perceive that the Cisco investment has produced the business outcomes expected at the beginning of the lifecycle.
Cisco Customer Success methodology is explicitly outcome-oriented. Adoption is not merely about product access, ticket resolution, or even feature usage; it is about helping the customer achieve defined business outcomes and demonstrate measurable value. The current Renewals Manager v2.0 blueprint reinforces this by requiring the RM to understand how Customer Experience and Customer Success drive customer outcomes, adoption, renewal, and recurring-revenue protection.
Option A is too broad. Neglecting Adopt could contribute to the problem, but the scenario specifically proves a disconnect between successful technical support and demonstrated business value. Option B is unsupported because no training deficiency is stated. Option D also misdiagnoses the issue: the problem is not simply reactive support versus proactive sales.
A mature practice must connect consumption, adoption, and technical success to the customer's original objectives and measurable KPIs. If that linkage is missing, a customer may be technically satisfied yet still conclude that renewal is unjustified.
Therefore, C is correct.
NEW QUESTION # 52
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