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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Number: | MB-240 |
| Exam Format: | Short answer, Case studies, Multiple-choice |
| Real Exam Qty: | 45-55 |
| Available Languages: | Japanese, Korean, English, Chinese (Simplified) |
| Certificate Validity Period: | 1 year (renewal available) |
| Passing Score: | 700 / 1000 |
| Exam Price: | $165 USD |
| Related Certifications: | Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate |
| Exam Duration: | 120 minutes |
| Sample Questions: | Microsoft MB-240 Sample Questions |
| Exam Way: | Pearson VUE testing center / Online proctored exam |
| Pre Condition: | None required; recommended: basic understanding of Dynamics 365 and field service operations |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/certifications/exams/mb-240 |
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Microsoft Dynamics 365 Field Service Functional Consultant certification exam (MB-240) is a valuable certification for professionals who want to demonstrate their expertise in field service management using the Microsoft Dynamics 365 platform. Microsoft Dynamics 365 Field Service Functional Consultant certification validates your skills and knowledge of the Field Service application and your ability to configure and customize it to meet the needs of your organization.
Microsoft MB-240 exam is designed for individuals who wish to become Dynamics 365 Field Service Functional Consultants. As a certification exam, MB-240 is intended to validate the candidate’s knowledge and skills in implementing, configuring, and managing Dynamics 365 Field Service solutions. MB-240 Exam also tests the candidate’s ability to communicate with stakeholders, manage resources, and collaborate with other teams.
Passing the Microsoft MB-240: Microsoft Dynamics 365 Field Service exam is required for obtaining the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The candidates for this test should have competence in implementing Field Service processes developed in collaboration with external and internal teams. They also have the expertise in deploying and configuring Field Service applications with the major customer service applications.
NEW QUESTION # 45
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
Answer: A
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure- incident-types
NEW QUESTION # 46
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.
Answer: A,D,E
NEW QUESTION # 47
Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app.
You need to ensure this app works for the technicians.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
Explanation:
NEW QUESTION # 48
You are implementing Dynamic? 365 Field Service at a landscape maintenance company.
You need to select the work order statuses in the correct order, from the creation of a work order to the delivered service at the customer location.
Which five statuses should you select in sequence? To answer, move the five statuses from the list of actions to the answer area. Arrange the five statuses in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 49
A dispatcher for a restaurant equipment repair company has a requirement for a multi-day, multi- resource booking.
They need to schedule specific resources for individual days within the resource's working hours.
What should you recommend?
Answer: D
Explanation:
Field Service, Schedule work over multiple days
Requirements can be scheduled across multiple days and weeks. Dispatchers can schedule multi-day work in between existing bookings, by double-booking existing schedules, or as a continuous block of time.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/schedule-multi-day-work
NEW QUESTION # 50
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