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| Section | Weight | Objectives |
|---|---|---|
| Analytics and Monitoring | 13% | - Conduct user feedback collection and optimization - Monitor site performance and user engagement - Implement error handling and logging - Configure Site.com analytics and reporting |
| Change Management and Training | 13% | - Plan and execute change management activities - Create training materials and end-user guides - Define support processes and escalation paths - Develop user adoption strategy and documentation |
| Discovery and Scoping | 18% | - Define scope and create solution design - Identify key stakeholders and user personas - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation |
| Solution Design and Business Logic | 28% | - Design Experience Cloud site architecture (themes, templates, branding) - Configure Lightning Web Components for customizations - Design data access and visibility rules - Set up and manage CMS content and files - Implement security model (profiles, permission sets, sharing rules) - Configure navigation, menus, and site structure |
| Implementation and Integration | 28% | - Integrate external systems via APIs and connected apps - Implement search functionality and content tagging - Configure email and notification templates - Build and configure Experience Builder pages and components - Implement Einstein bots and chat functionality - Configure SSO and authentication providers |
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NEW QUESTION # 118
Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK's clients want an easy and cost effective way to set up a site and gather their customers' communicationpreferences.
Mow should CK help compile these preferences?
Answer: A
Explanation:
To set up a site and gather their customers' communication preferences, CK should create a Lightning Bolt solution with a template and a login flow to gather the preferences. A Lightning Bolt solution is a package that contains an industry-specific template, theme, flows, apps, and components that can be used to create an Experience Cloud site. CK can create a Lightning Bolt solution that includes a template with the required pages and branding for its customers' site. CK can also include a login flow in the Lightning Bolt solution, which is a flow that runs when a user logs in to the site. CK can use the login flow to collect the customers' communication preferences and store them in Salesforce.
NEW QUESTION # 119
Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.
Which feature should UMS use to accomplish this?
Answer: D
Explanation:
CMS Connectallows you to display content from an external content management system (CMS) in your Experience Cloud site. You can use CMS Connect to render a header and footer from your CMS in your site, as well as other content types such as articles, banners, or images.
NEW QUESTION # 120
Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site?
Choose 2 answers
Answer: B,D
Explanation:
To create a do-it-yourself site for its existing and prospective customers, UC should focus on two Experience Cloud features:
* Guest user and public access settings. These settings allow you to control what unauthenticated users can see and do on your site, such as viewing articles, manuals, and FAQs, or asking and answering questions.
* Content Delivery Network. This is a feature that allows you to improve the performance of your site by caching static resources, such as images, JavaScript, and CSS files. This can enhance the user experience and reduce the load on your server.
NEW QUESTION # 121
Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?
Answer: C
Explanation:
This template allows CK to use out-of-the-box components that dynamically update the CMS content on its Experience Cloud site. Build Your Own (LWR) is a template that uses Lightning Web Components (LWC) to create fast and responsive pages. It also supports Salesforce CMS Connect, which allows CK to display CMS content from any CMS source on its site.
NEW QUESTION # 122
How can Sharing Sets be used to share records with Customer Community users?
Answer: C
Explanation:
To share records with Customer Community users using Sharing Sets, you should create one Sharing Set and add the objects to share in the Sharing Set. A Sharing Set is a feature that allows you to share records with Customer Community users based on common account or contact fields. For example, you can share records with users who have the same account ID or contact ID as the record owner. To use Sharing Sets, you need to create one Sharing Set and add the objects that you want to share in the Sharing Set. You can then define the access level and criteriafor each object.
NEW QUESTION # 123
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