Slack-Con-201 examination of the latest Salesforce certification exam questions and answers

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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Workflows and Integrations	12%	- Workflow Builder 1. Custom workflow templates 2. Automate routine processes - Integrations and apps 1. Third-party integrations 2. App management and distribution
Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Enterprise Key Management (EKM) 2. Data Loss Prevention (DLP) 3. Retention policies and export
Migration and Change Management	5%	- Migration planning 1. Data migration strategies 2. Transition from other platforms - Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption
Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Channel segments and cross-org channels 2. Public vs. private channel strategy 3. Channel naming conventions and organization
Governance and Administration	20%	- Workspace administration 1. Guest access management 2. Roles and permissions 3. Workspace settings and policies - Governance framework 1. Data governance and compliance 2. Acceptable use policies 3. Channel management policies
Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs

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Salesforce Certified Slack Consultant Sample Questions (Q21-Q26):

NEW QUESTION # 21
RedSplash Corp is trying to determine Slack adoption by department to understand where managers can identify Slack champions who can train other internal users.
What attributes mapping can you suggest to get an insight into this data?

A. Push SCIM attributes enterprise.department and enterprise.manager.managerId from IDP to populate the custom profile fields "Department" and "Manager" in Slack.
B. Map SCIM attributes dept and mgr to populate the custom profile fields "Department" and "Manager" in Slack.
C. Create custom profile fields "Department" and "Manager" so SCIM can push values to these fields.
D. Create custom profile fields "Department" and "Manager" so members can update them manually.

Answer: B

Explanation:
The correct answer is A . To evaluate Slack adoption by department and identify managers who can help nominate or develop internal champions, the client needs reliable organizational metadata in Slack. The cleanest way to achieve this is to map SCIM attributes such as dept and mgr to Slack profile fields for Department and Manager . This keeps the fields governed by the identity source rather than relying on users to manually type their own department or manager information. Option B is weak because manual updates create inconsistent, incomplete, and untrusted profile data. Option C uses overly specific or incorrect attribute naming for the tested scenario; the expected mapping is the standard department and manager-style SCIM attribute mapping into Slack profile fields. Option D is incomplete because simply creating custom fields does not define the actual SCIM attribute mapping. For adoption analysis, Slack profile data must be structured and dependable, otherwise department-level analytics and champion identification become unreliable.

NEW QUESTION # 22
A company's Workspace Owner wants to improve team productivity and collaboration. Which feature in the Slack analytics dashboard should they focus on to get insights into how effectively their team is collaborating?

A. Total messages sent per user
B. Frequency of app integration usage
C. Active channels and engagement levels
D. Number of files uploaded

Answer: C

Explanation:
Focusing on active channels and their engagement levels provides valuable insights into how team members are collaborating and participating in workspace discussions, which is crucial for assessing and improving team productivity and collaboration.

NEW QUESTION # 23
During the Slack migration, you notice some employees are resistant to the change. What is the most effective way to address this through communication?

A. Schedule a mandatory training for all employees emphasizing the penalties for not adopting Slack
B. Create a feedback channel where employees can express concerns and questions, and address these in regular communications
C. Communicate that the migration to Slack is non-negotiable and no further discussion will be entertained
D. Ignore the resistance, focusing on communicating only with employees who are positive about the change

Answer: B

Explanation:
Establishing a feedback channel encourages open communication, allowing employees to voice their concerns and questions. Addressing these in regular communications shows that the company values employee input and is committed to easing the transition. This approach can help alleviate resistance by making employees feel heard and supported.

NEW QUESTION # 24
A company wants to streamline its onboarding process for new employees using Slack. What type of workflow should they implement to ensure new hires receive all necessary information and resources efficiently?

A. A workflow that automatically sends fun GIFs and emojis to new hires to welcome them
B. A manual process where each department head sends out individual welcome messages and resources
C. A workflow that requires new hires to search and join relevant channels on their own
D. An automated onboarding workflow that systematically provides new hires with essential information, resources, and introductions to key team members

Answer: D

Explanation:
An automated onboarding workflow in Slack ensures that new employees receive consistent and comprehensive information, resources, and introductions, making the onboarding process efficient and standardized.

NEW QUESTION # 25
Which of the following Salesforce features integrates with Slack to help track customer service cases?

A. Salesforce Sales Cloud
B. Salesforce Service Cloud
C. Salesforce Analytics Cloud
D. Salesforce Einstein

Answer: B

Explanation:
Salesforce Service Cloud integrates with Slack to help customer service teams manage and track cases, providing real-time notifications and collaboration.

NEW QUESTION # 26
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