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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customer Discovery15%- Determine the scope and business objectives
  • 1. Define business requirements
  • 2. Assess current business processes
  • 3. Identify key stakeholders
- Conduct discovery sessions
  • 1. Document pain points and challenges
  • 2. Capture success criteria
  • 3. Understand sales methodology
Topic 2: Migration & Data Management10%- Data migration strategy
  • 1. Data mapping
  • 2. Data loader configuration
  • 3. Data validation rules
- Data quality management
  • 1. Matching rules
  • 2. Duplicate rules
Topic 3: Integration & Optimization15%- Ongoing support and maintenance
  • 1. Release management
  • 2. User adoption monitoring
- Performance optimization
  • 1. Lightning Experience optimization
  • 2. Salesforce Mobile app configuration
- Integration requirements
  • 1. Calendar integration
  • 2. Third-party integrations
  • 3. Email integration
Topic 4: Salesforce Configuration25%- Implement automation
  • 1. Flow Builder
  • 2. Process Builder
  • 3. Approval processes
- Set up Sales Cloud features
  • 1. Set up Salesforce Engage
  • 2. Configure lead scoring
  • 3. Configure Einstein Activity Capture
- Configure reporting and dashboards
  • 1. Dashboard components
  • 2. Custom report types
  • 3. Standard and custom reports
Topic 5: Analytics & Insights10%- KPI measurement
  • 1. Report on business outcomes
  • 2. Define success metrics
- Configure analytics features
  • 1. Forecasting configuration
  • 2. Einstein Analytics basics
  • 3. Sales Cloud Einstein features
Topic 6: Planning & Solution Design25%- Define data model requirements
  • 1. Field-level security
  • 2. Record types and page layouts
  • 3. Custom objects design
- Design user adoption strategy
  • 1. Training requirements
  • 2. Change management
- Design Sales Cloud solution
  • 1. Design opportunity management
  • 2. Design lead management process
  • 3. Design account and contact management

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q44-Q49):

NEW QUESTION # 44
Cloud Kicks is excited about implementing Lightning features during the implementation. The company has rolled out a few groups of Sales Cloud users on Lightning already, but not all are trained on the Sales Cloud Lightning features requested for this implementation. What should the Consultant recommend for a successful deployment?

Answer: A


NEW QUESTION # 45
Northern Trail Outfitters has a lead qualification team that does the following: * Qualifies opportunities * Converts lead into opportunities During lead conversion, the new opportunity must be assigned to the account owner. What should be created in order to meet this requirement?

Answer: C


NEW QUESTION # 46
CORRECT TEXT
If you are using multiple currencies are you able to track revenue gain or loss based on currency fluctuations?

Answer:

Explanation:
No
. Historical changes and fluctuations are not stored.


NEW QUESTION # 47
Assuming a private sharing model for opportunities, what would yourecommend to make it easier to work with sales operations and marketing when trying to close a deal at UP?
(Select the best 2)

Answer: C,D


NEW QUESTION # 48
The Consultant at Cloud Kicks has noticed that sales data is quickly outdated and wants to keep account data current.
What should the Consultant recommend to maintain up-to-date Account information?

Answer: C


NEW QUESTION # 49
......

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