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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2024-ENU (commonly referenced Apple Device Support Exam)
Passing Score:75%
Exam Price:Varies by region (typically ~USD 149, subject to Pearson VUE pricing)
Related Certifications:Apple Certified Support Professional
Apple Deployment and Management
Real Exam Qty:Approximately 80 scored questions
Available Languages:English, Additional localized languages (varies by region)
Exam Duration:120 minutes
Certificate Validity Period:Typically 2–3 years (varies by Apple certification policy updates)
Exam Format:Multiple-choice multiple select, Multiple-choice single select
Recommended Training:Apple Training Resources
Apple Device Support Training Course
Exam Registration:Apple Certification Exams Portal
Apple Training and Certification
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored (Pearson VUE OnVUE) or authorized test center
Pre Condition:No formal prerequisites required; basic familiarity with Apple devices recommended
Official Syllabus URL:https://training.apple.com

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 2
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 3
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 4
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 5
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 6
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 7
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.

Apple Device Support Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which screen indicates that iPhone is in recovery mode and ready to be updated or restored?
A)
B)
C)
D)

Answer: B

Explanation:
Option C shows the screen that indicates that iPhone is in recovery mode and ready to be updated or restored.
This screen displays a cable and a computer icon, which means that you need to connect your iPhone to your computer and use iTunes or Finder to update or restore your device. This screen appears when you put your iPhone in recovery mode using the appropriate button combination for your model 1 . The other options show different screens that are not related to recovery mode. Option A shows the screen that appears when you turn on your iPhone and it is loading the software. Option B shows the screen that appears when you set up your iPhone for the first time or after a factory reset. Option D shows the screen that appears when you turn off your iPhone. References : If you can't update or restore your iPhone or iPod touch , Apple Support.


NEW QUESTION # 20
Select three responses.
Which three conditions might require you to enter your passcode instead of using Face ID?

Answer: B,C,E

Explanation:
Face ID is a biometric authentication method that allows you to securely unlock your iPhone or iPad, authenticate purchases, sign in to apps, and more, all with just a glance. However, there are situations where Face ID is not permitted and you need to enter your passcode instead. According to the Apple Device Support Reference Materials 1 , these situations include:
* The device has just been turned on or restarted.
* The user hasn't used their passcode or password to unlock their device for 156 hours (six and a half days), and the user hasn't used a biometric to unlock their device in 4 hours.
* The device hasn't been unlocked for more than 48 hours.
Therefore, the correct answer is C, D, and E.
:
Face ID, Touch ID, passcodes, and passwords


NEW QUESTION # 21
What are other requirements for iCloud backups to occur automatically when connected to a powersource?

Answer: A

Explanation:
iCloud backups require the device to be on Wi-Fi, locked, and charging-ensuring minimal disruption.
* Option A: Full charge isn't needed; iCloud Backup is inSettings > [user name] > iCloud.
* Option C: Unlocked prevents backup.
* Option D: No "General > Backup" path.
* Option B: Correct-standard conditions.References: Apple Support - "Back up your iPhone with iCloud" (support.apple.com/HT207428).


NEW QUESTION # 22
Which tool should you use to determine if an app is causing your Mac to be sluggish or unresponsive?

Answer: A

Explanation:
This is the correct answer because Activity Monitor is a built-in macOS utility that allows you to see how much CPU, memory, disk, and network resources are being used by each app and process on your Mac. You can use Activity Monitor to identify and quit apps that are consuming a large percentage of your CPU or memory, or that are not responding. This can help you improve the performance and responsiveness of your Mac. To launch Activity Monitor, you can use Spotlight (Command+Spacebar) and search for it, or find it under Applications > Utilities. You can sort the apps and processes by clicking on the column headers, such as
"% CPU" or "Memory". You can also use the search field to filter the list by name. To quit an app or process, select it and click on the "X" button at the top of the window. You can also use the View menu to see more information about the app or process, such as its open files and ports, its memory usage, or its energy impact. References: How to See Which Program Is Using All Your CPU on Mac, If your Mac runs slowly - Apple Support, How to Fix Crashing Apps on a Mac - How-To Geek


NEW QUESTION # 23
Which IP address might indicate a DHCP issue?

Answer: B

Explanation:
An IP address that starts with 169.254 is called a link-local address. It is assigned by the operating system when the DHCP client cannot contact a DHCP server to obtain a valid IP address. This may indicate a problem with the DHCP server, the network connection, or the DHCP client configuration. A link-local address is not routable and cannot communicate with devices outside the local network segment. References: = Troubleshoot problems on the DHCP server, Windows 10 not getting IP address from DHCP, Fix duplicate IP address conflicts on a DHCP network, DHCP client may fail to obtain a DHCP-assigned IP address, Setting IP Address Using DHCP Server


NEW QUESTION # 24
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