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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Real Exam Qty:	30
Related Certifications:	SAP Certified Presales Consultant SAP Certified CX Solution Advisor
Available Languages:	English
Exam Price:	$500 - $700 USD
Certificate Validity Period:	5 years
Passing Score:	73%
Exam Format:	Multiple Response, Multiple Choice
Exam Duration:	60 minutes
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C_BCSCX_2502 Prüfungsplan:

Thema	Einzelheiten
Thema 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Thema 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Thema 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions C_BCSCX_2502 Prüfungsfragen mit Lösungen (Q10-Q15):

10. Frage
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. Al capabilities empower sales & marketing analysts to accelerate decisions.
B. Business process analysis is available out-of-the-box.
C. SAP Build can be used to create custom apps.
D. SAP Integration Suite is available to integrate applications.
E. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.

Antwort: A,C,D

11. Frage
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Customer Data
B. SAP Commerce Cloud
C. SAP Sales Cloud Version 2
D. SAP Emarsys

Antwort: A

12. Frage
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Data quality and consistency challenges
B. Better process execution through improved data quality
C. Complex and costly upgrades from custom extensions
D. Efficient operations of IT security and efficiency
E. Rapid, continuous innovation by running the latest software version

Antwort: B,D,E

13. Frage
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By focusing on back-end service operations
B. By providing a dedicated self-service experience as a forecast
C. By executing marketing campaigns for product service
D. By connecting and delivering data from the value chain and process flow

Antwort: D

14. Frage
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Forecasting and Pipeline Management
B. Agent Desktop
C. Guided Selling
D. Intelligent Lead Score
E. Case Management

Antwort: A,C,D

15. Frage
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