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| Section | Weight | Objectives |
|---|---|---|
| Discovery | 13% | - Identify gaps compared to standard product capabilities - Analyze current state processes and architecture - Document and articulate business needs, value proposition and vision - Align and validate requirements with stakeholders |
| Test and Deploy | 13% | - Create deployment plan - Validate processes and perform testing - Deploy across environments - Manage UAT and release milestones |
| Implementation | 38% | - Configure products, pricing and order capture - Data migration and third-party integration - Configure access and permissions - Initial platform setup and license configuration - Enable contract management and post-sales processes |
| Solution Design | 36% | - Determine security and data access considerations - Map Energy and Utilities Cloud components to architecture - Design future state business processes - Understand deployment tools and practices - Validate data model fitment - Define future state architecture |
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NEW QUESTION # 57
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
Answer: B,C
NEW QUESTION # 58
Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?
Answer: C,D
Explanation:
In the standard Salesforce Energy and Utilities Cloud data model, B2B and B2C customers are differentiated as follows: A. Accounts with RecordType " Business " are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType " Consumer " are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.
This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. References = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en-us.
industries_energy_and_utilities.meta/industries_energy_and_utilities/
NEW QUESTION # 59
An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?
Answer: A,C
Explanation:
These recommended actions provide a strategic approach to maximize return on investment while addressing urgent system replacement needs. Implementing Energy and Utilities Cloud alongside a new cloud-based billing system offers a modernized, scalable solution that enhances operational efficiency. Alternatively, integrating Energy and Utilities Cloud with the existing CIS via middleware allows for immediate enhancements in utility operations with the flexibility to upgrade the CIS subsequently. This phased approach reduces disruption and spreads out capital expenditures over time, aligning with strategic financial planning and ensuring continuity of service.
Reference = Best practices for implementing Salesforce Energy and Utilities Cloud alongside other critical IT systems are covered in Salesforce's strategic implementation guides, providing a framework for decision-making that balances immediate needs with long-term strategic goals.
https://www.salesforce.com/products/industries/energy-and-utilities/overview/
NEW QUESTION # 60
Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle pricing, usage pricing, attribute pricing, and contextual price adjustment rules?
Answer: C
NEW QUESTION # 61
An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?
Answer: A,C
Explanation:
To track relationships with electricity and gas B2C subscribers and differentiate them from B2B corporate accounts effectively, consultants should utilize two specific functionalities within Salesforce Energy and Utilities Cloud. The first is enabling Person Accounts to model consumers. Person Accounts are ideal for B2C scenarios because they allow for the representation of individual consumers in a manner that ' s separate from the more complex B2B corporate accounts, which are typically modeled using standard Account records.
Secondly, using the Consumer Account record type can further differentiate between these two distinct types of customers. This functionality allows for the customization of fields, page layouts, and processes specific to the consumer sector, facilitating more targeted management and engagement strategies.
References = The Salesforce Energy and Utilities Cloud documentation offers guidance on configuring the customer data model to support diverse customer types, including B2B and B2C. Specific sections on Account and Contact Management provide insights into the use of Person Accounts and record types for segmenting and managing customer relationships effectively.
NEW QUESTION # 62
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