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CIPS L5M9 Exam Syllabus Topics:

SectionWeightObjectives
Quality Management and Performance Measurement15-20%- Total Quality Management (TQM) concepts and application
- Quality control, assurance and improvement tools
- Key Performance Indicators (KPIs) for operations
- Measuring efficiency, productivity and customer satisfaction
- Quality standards: ISO 9000 series and related frameworks
Process Design, Planning and Improvement20-25%- Process mapping, workflow and design principles
- Benchmarking and process optimization
- Forecasting, scheduling and inventory management
- Capacity planning, demand management and resource allocation
- Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR
Operational Risk, Sustainability and Ethics15-20%- Ethical and responsible operations management
- Sustainable operations: green practices, circular economy
- Identifying, assessing and mitigating operational risks
- ESG considerations in operational design and delivery
Principles of Operations Management15-20%- Operations strategy alignment with organizational goals
- Input-transformation-output model
- Definition, scope and role of operations management
- Linkages between operations, procurement and supply chain
- Value creation, efficiency and effectiveness
Lean, Agile and Responsive Operations15-20%- Agile approaches: flexibility, responsiveness and speed
- Lean principles: waste elimination, value stream mapping
- Comparison and integration of lean and agile
- Application in manufacturing, service and public sectors

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CIPS Operations Management Sample Questions (Q93-Q98):

NEW QUESTION # 93
Managing Events and Relationships is a key application of Operations Management in which sector?

Answer: A

Explanation:
The correct answer is retail. Retail stores will often do promotions for different items at different times of the year (e.g. Trees at Christmas, Chocolate Eggs at Easter, BBQs in the summer). The other sectors listed do not do events in the same way or to the same extent (if at all). See p.63 for more on Operations in the Retail sector.


NEW QUESTION # 94
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 3?

Answer: A

Explanation:
The correct answers are as follows:


NEW QUESTION # 95
Continuous Operations is a manufacturing methodology which is driven by forecasted customer numbers and has a low level of work-in-progress inventory. Is this true?

Answer: C

Explanation:
Firstly, look to see if the statement is true or false. It is true (this is taken from the table comparing continuous operations to intermittent operations on p.15). Therefore you can automatically discount options 3 and 4. Between 1 and 2, option 1 is incorrect as there is a high level of automation in continuous operations.


NEW QUESTION # 96
The operating process which ensures projects are completed according to customers' specifications is known as what?

Answer: B

Explanation:
This is quality control. The definition is taken from p.64. It comes under the section on construction, but can be applied to other industries too, particularly manufacturing.


NEW QUESTION # 97
In which stage of development does the operations department contribute competitive advantage to an organisation?

Answer: D

Explanation:
Externally supportive is the final stage of the Hayes and Wheelwright Operations Contribution Model. At this stage Operations is proactive, and has high levels of innovation and adaption. See p.31


NEW QUESTION # 98
......

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