Pass Guaranteed Quiz ITIL-4-CDS - ITIL 4 Specialist: Create, Deliver and Support–Reliable Test Dates

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Topic 1: Organizational Structure and Service Value System- ITIL Service Value System (SVS)
  • 1. Governance and value co-creation concepts
    • 2. Guiding principles application
      - Service value chain integration
      • 1. Plan, improve, engage activities
        • 2. Design and transition considerations
          Topic 2: Value Streams and Service Delivery- Workflow optimization
          • 1. Eliminating waste in processes
            • 2. Lean principles in service delivery
              - Value stream mapping
              • 1. Design-to-transition value streams
                • 2. Incident-to-resolution value streams
                  Topic 3: ITSM Practices in Create, Deliver and Support- Service Desk
                  • 1. User support and communication channels
                    - Problem Management
                    • 1. Root cause analysis and prevention
                      - Change Enablement
                      • 1. Change control and risk assessment
                        - Service Level Management
                        • 1. SLAs and service expectations
                          - Incident Management
                          • 1. Incident lifecycle and resolution
                            Topic 4: Service Performance and Measurement- Continual improvement
                            • 1. Feedback loops and reporting
                              • 2. Improvement models and practices
                                - Metrics and KPIs
                                • 1. Performance indicators alignment
                                  • 2. Service level metrics
                                    Topic 5: Team Collaboration and Shift-Left Approach- Collaborative practices
                                    • 1. Agile and DevOps integration
                                      • 2. Cross-functional teamwork
                                        - Shift-left principles
                                        • 1. Early resolution of incidents
                                          • 2. Knowledge management empowerment

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                                            Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q23-Q28):

                                            NEW QUESTION # 23
                                            During a service design workshop, a development team come up with lots of different possible design solutions, and then analyze these to select one of them to proceed with. What `design thinking' activity is this an example of?

                                            Answer: B


                                            NEW QUESTION # 24
                                            An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
                                            Which approach would help to resolve this situation?

                                            Answer: C


                                            NEW QUESTION # 25
                                            A global retailer is shifting its monolithic order-management system to a containerized, microservices-based architecture. Development teams each use different code repositories, branching strategies, build tools and container registries. As a result, integration is laborious, security scans are inconsistent, and production deployments frequently break. Which ONE practice should lead the standardization of coding policies, repository management, CI/CD pipelines and artifact versioning to streamline end-to-end software delivery?

                                            Answer: B

                                            Explanation:
                                            Release Management practice is responsible for defining and governing how software is built, packaged, and deployed across environments. By establishing standardized CI/CD pipelines, enforcing repository structures, and managing artifact versioning policies, it ensures consistency, repeatability, and traceability from development through production. This central oversight accelerates integration, embeds security and quality gates, and reduces deployment failures.Option B is incorrect because Service Validation and Testing focuses on designing and executing tests; it relies on established pipelines but does not own their standardization or governance.


                                            NEW QUESTION # 26
                                            In ITIL 4, which practice is accountable for defining the mandatory financial and contractual metadata-such as cost centers, chargeable service rates, SLA targets and contract references- that must accompany every ticket to support accurate chargeback, cost transparency and SLA reporting across the service value streams?

                                            Answer: D

                                            Explanation:
                                            The Financial Management for IT Services practice defines cost models, pricing policies and financial controls. It specifies which financial and contractual attributes (cost center codes, billable rates, SLA tiers, contract IDs) must be captured on each ticket. This ensures that downstream reporting, chargeback and budget forecasting have consistent, auditable data across all work items.


                                            NEW QUESTION # 27
                                            A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?

                                            Answer: B


                                            NEW QUESTION # 28
                                            ......

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