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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Configure Dynamics 365 Field Service	20%	- Configure Field Service settings 1. Set up Field Service parameters 2. Configure organizational units and resources
Manage Inventory and Assets	15%	- Inventory management 1. Track customer assets 2. Manage products and stock
Field Service Mobile and Customer Experience	20%	- Customer engagement 1. Customer communication workflows 2. Service feedback management - Mobile app configuration 1. Configure Field Service mobile app 2. Enable offline capabilities
Schedule and Dispatch Work	20%	- Resource scheduling 1. Optimize scheduling and routing 2. Use schedule board
Work Order Management	25%	- Manage work orders lifecycle 1. Create and manage work orders 2. Manage incidents and service tasks

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q80-Q85):

NEW QUESTION # 80
You are identifying inconsistencies in recent work order billings.
You find a work order that does not have an Invoice and Actuals posted.
What are two reasons why this may have happened? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Actuals are only generated when the invoice is Confirmed.
B. The setting for generating invoices for work orders created by an agreement was incorrectly set.
C. Actuals are only generated when the invoice is marked as Paid.
D. The Work Order Invoice Creation setting is set to Never.

Answer: B,D

NEW QUESTION # 81
You are implementing Microsoft Dynamics 365 Field Service for your organization.
You are about to finalize the updates to booking statuses. The booking statuses, and corresponding Field Service Status values are:

You want technicians' time entries to be generated every time they update the booking status.
Which two steps must you set up to ensure the time entries are correctly generated? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Set the Times tamp Frequency setting to Auto-Generate from Booking Timestamps
B. Set the Time Entry Generation Strategy setting to Per Booking Status Change
C. Set the Time Entry Generation Strategy setting to Auto-Generate from Booking Timestamps.
D. Set the Timestamp Frequency setting to Per Booking Status Change.

Answer: C,D

NEW QUESTION # 82
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

Answer:

Explanation:

Explanation:

NEW QUESTION # 83
Your client wants to build some workflows to automate certain approvals.
You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:

NEW QUESTION # 84
Work Orders, once completed and reviewed, need to go to Dynamics 365 Finance and Operations for invoicing. All Closed-Posted work orders should be sent to Dynamics 365 Finance and Operations, but the Common Data Service project template keeps failing.
What must you do to have the integration complete successfully?

A. Set Work Order Invoice Creation setting to Never
B. Set Work Order Invoice Creation setting to On Work Order Posted
C. Create Work Order Sub-Status of Dynamics 365 Finance and Operations Invoice. Set work order sub-status to Dynamics 365 Finance and Operations Invoice
D. Set Default Work Order Completed Status to Closed - Posted

Answer: B

NEW QUESTION # 85
......

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