Free PDF Quiz ITIL - Updated Exam ITIL-4-Foundation Syllabus

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
ITIL Guiding Principles20%- Progress iteratively with feedback
- Think and work holistically
- Collaborate and promote visibility
- Optimize and automate
- Focus on value
- Start where you are
- Keep it simple and practical
Four Dimensions of Service Management15%- Organizations and people
- Value streams and processes
- Partners and suppliers
- Information and technology
ITIL Practices30%- General management practices
  • 1. Information security management
    • 2. Supplier management
      • 3. Relationship management
        • 4. Service level management
          • 5. Continual improvement
            - Service management practices
            • 1. Problem management
              • 2. Service configuration management
                • 3. Change enablement
                  • 4. Service desk
                    • 5. Service request management
                      • 6. Incident management
                        • 7. Deployment management
                          Service Management Concepts15%- Products and services
                          - Service relationships: service providers, consumers, stakeholders
                          - Value, outcomes, costs and risks
                          ITIL Service Value System20%- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
                          - Overview and purpose
                          - Governance
                          - Continual improvement

                          >> Exam ITIL-4-Foundation Syllabus <<

                          Free PDF Quiz 2026 ITIL ITIL-4-Foundation – Reliable Exam Syllabus

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                          ITIL 4 Foundation Exam Sample Questions (Q112-Q117):

                          NEW QUESTION # 112
                          What is a definition of a problem?

                          Answer: D

                          Explanation:
                          Explanation/Reference: https://www.bmc.com/blogs/itil-problem-management/


                          NEW QUESTION # 113
                          Which action is performed by a service provider?

                          Answer: C

                          Explanation:
                          Explanation/Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/it-service-management-concepts


                          NEW QUESTION # 114
                          Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

                          Answer: D


                          NEW QUESTION # 115
                          Which of the following guiding principles proposes the elimination of unnecessary work?

                          Answer: D


                          NEW QUESTION # 116
                          Which practice guarantees that users nave a range of access channels to choose from to report problems?

                          Answer: C

                          Explanation:
                          The service desk practice provides a single point of contact for users and customers to report issues, make requests, or seek guidance1. This practice guarantees that users have a range of access channels to choose from to report problems, such as phone, email, web portal, chatbot, or self-service2. This helps to improve user satisfaction, reduce frustration, and increase efficiency3. References: ITIL Foundation - ITIL 4 Edition, page 14; ITIL4 - A Pocket Guide, page 32; ITIL4 Practice Guide: Service Desk, page 7.


                          NEW QUESTION # 117
                          ......

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