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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Migration and Change Management	5%	- Migration planning 1. Transition from other platforms 2. Data migration strategies - Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans
Topic 2: Workflows and Integrations	12%	- Integrations and apps 1. App management and distribution 2. Third-party integrations - Workflow Builder 1. Automate routine processes 2. Custom workflow templates
Topic 3: Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Topic 4: Governance and Administration	20%	- Workspace administration 1. Guest access management 2. Workspace settings and policies 3. Roles and permissions - Governance framework 1. Data governance and compliance 2. Channel management policies 3. Acceptable use policies
Topic 5: Channel Strategy	25%	- Channel architecture design 1. Channel naming conventions and organization 2. Public vs. private channel strategy 3. Channel segments and cross-org channels - User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management
Topic 6: Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Data Loss Prevention (DLP) 2. Enterprise Key Management (EKM) 3. Retention policies and export

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Salesforce Certified Slack Consultant Sample Questions (Q76-Q81):

NEW QUESTION # 76
For a client with a global presence and teams working in multiple time zones, what grid design strategy would be most effective in Slack?

A. Creating a complex grid structure with numerous specific channels for each time zone
B. Developing a balanced grid with region-specific channels, alongside general channels for global communication and collaboration
C. Implementing a grid that requires all communication to happen in real-time, regardless of the time zone
D. Limiting the grid to only a few channels to simplify access for all time zones

Answer: B

Explanation:
For a globally distributed client, an effective grid design strategy includes creating region-specific channels to cater to local teams, while also having general channels that support global communication and collaboration. This balance ensures efficient communication within regions and maintains a cohesive communication flow across the entire organization.

NEW QUESTION # 77
A team member is experiencing difficulty in finding specific past messages in a busy Slack channel. What is the most effective advice to give them for locating these messages?

A. Advise them to delete and rejoin the channel to refresh their message history
B. Tell them to forget about the old messages and ask for the information again in the channel
C. Guide them to use Slack's search functionality with specific keywords, dates, or users involved in the conversation
D. Recommend that they manually scroll through the entire channel history until they find the messages

Answer: C

Explanation:
The most effective way to locate specific past messages in a busy Slack channel is to use Slack's search functionality with relevant keywords, dates, or user names. This approach allows for quickly narrowing down the search and finding the needed information efficiently.

NEW QUESTION # 78
You are developing a Slack grid design for a client with several departments that have varying levels of confidentiality in their communications. What grid design approach would you recommend to effectively meet their needs?

A. Implementing a grid with only public channels to promote maximum transparency across the organization
B. Developing a grid structure that includes both private channels for confidential communications and public channels for more general discussions
C. Creating a single, centralized channel for all confidential communications
D. Advising the client to avoid Slack for confidential communications and use email instead

Answer: B

Explanation:
A balanced grid design that includes private channels for sensitive or confidential communications, alongside public channels for general discussions, is most effective for an organization with varying confidentiality levels. This approach ensures that the client's needs for both privacy and transparency are adequately met.

NEW QUESTION # 79
In a small startup, how should the Slack learning curriculum be executed to cater to a team that is rapidly growing and constantly adapting?

A. Offer only advanced training sessions right from the start, as the team is expected to be tech- savvy
B. Initiate with basic Slack functionality training and progressively introduce more advanced features, complemented by regular Q&A sessions and hands-on workshops
C. Use only written guides and manuals for training, avoiding interactive or practical learning sessions
D. Rely on external consultants to provide all Slack training, without involving internal team leads or managers

Answer: B

Explanation:
For a small, rapidly growing startup, starting with basic functionality training and gradually introducing advanced features is effective. This approach accommodates new team members and allows for growth in Slack proficiency. Regular Q&A sessions and hands-on workshops ensure practical application and address specific queries, aiding in a deeper understanding of Slack as the team evolves.

NEW QUESTION # 80
According to best practices, how often should you recommend that your client conduct a Slack policies and settings review to ensure that those policies and settings are driving the intended results?

A. Annually
B. Ad hoc
C. Quarterly
D. Monthly

Answer: C

Explanation:
The best answer is Quarterly . Policies and settings should be reviewed on a predictable cadence because Slack governance is not a one-time configuration task. As user behavior, app usage, external collaboration, compliance requirements, and business structure change, the client must validate whether the current settings still support the intended operating model. Quarterly is frequent enough to identify drift before it becomes operational risk, but not so frequent that the review becomes administratively noisy. Monthly reviews are usually excessive unless the organization is in an active launch or remediation phase. Ad hoc reviews are reactive and create inconsistent governance. Annual reviews are too slow for a collaboration platform where workspace, channel, app, and Slack Connect usage can change rapidly. The Salesforce Slack Consultant domain structure treats Policies and Settings as a major exam area, reinforcing that governance controls must be designed, monitored, and adjusted throughout the lifecycle of the Slack program.
Reference topic: Policies and Settings - governance cadence, settings validation, risk control, and operating model alignment.

NEW QUESTION # 81
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