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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:C_BCSCX_2502
Passing Score:70%
Certificate Validity Period:SAP certification stays valid for the current solution release
Exam Format:Scenario-Based, Multiple Choice, Multiple Response
Exam Price:$200 USD
Related Certifications:SAP Customer Experience Solutions
SAP Certified - Positioning SAP Business Suite
Exam Duration:60 minutes
Available Languages:English
Real Exam Qty:30
Sample Questions:SAP C_BCSCX_2502 Sample Questions
Exam Way:Online proctored exam or test center delivery
Pre Condition:Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:https://learning.sap.com/certifications

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SAP C_BCSCX_2502 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2
  • Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3
  • Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

NEW QUESTION # 11
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

Answer: A,B,D


NEW QUESTION # 12
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

Answer: C,D


NEW QUESTION # 13
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

Answer: A,B,C


NEW QUESTION # 14
Which SAP CX solution would you position to process customer issues?

Answer: B


NEW QUESTION # 15
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

Answer: B,C,D


NEW QUESTION # 16
......

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