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EXIN ITILFND_V4 (ITIL 4 Foundation) Exam is an online exam that consists of 40 multiple-choice questions. ITILFNDv4 exam duration is 60 minutes, and the passing score is 65%. ITILFNDv4 exam is available in multiple languages, including English, German, French, Dutch, Spanish, and Italian. ITILFNDv4 Exam can be taken from anywhere, as long as the candidate has a stable internet connection and a computer that meets the technical requirements.

EXIN ITIL 4 Foundation Sample Questions (Q361-Q366):

NEW QUESTION # 361
Which is an objective of the design coordination process?

A. To document the initial structure and relationship between services and customers
B. To assess and evaluate all changes and their impact on service designs
C. To gather and document new service level requirements from the customer
D. To produce service design packages and ensure they are handed over to service transition

Answer: D

NEW QUESTION # 362
Which component is focused on the activities needed by an organization to help it co-create value?

A. Continual improvement
B. Service value chain
C. Guiding principles
D. Practices

Answer: B

NEW QUESTION # 363
Which statement about the purpose of the Monitoring and event management practice is TRUE?

A. Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
B. Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
C. Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
D. Systematically observe services and service components, and record and report selected changes of state identified as events

Answer: D

NEW QUESTION # 364
Which can act as an operating model for an organization?

A. The ITIL guiding principles
B. Continual improvement
C. The four dimensions of service management
D. The service value chain

Answer: D

NEW QUESTION # 365
Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?

A. The service provider gains a better understanding of the customer experience
B. Bottlenecks in the service provider's workflow are identified
C. The complexities of the service provider's IT systems are identified
D. Service providers are able to respond more quickly to customer needs

Answer: D

NEW QUESTION # 366
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