Real 1Z0-1064-26 Exam Answers | Valid 1Z0-1064-26 Exam Materials

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics
Service Request Management	25%	- SR creation, lifecycle and processing - Service catalog and entitlements - Milestones and action plans - SR categories, assignment rules and routing
Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q74-Q79):

NEW QUESTION # 74
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A. Variables
B. Other SmartText entries
C. Images
D. URLs
E. Text
F. Tables

Answer: A,B,E,F

NEW QUESTION # 75
Which four statements are correct about hotkeys for Action Commands?

A. They allow a user to escalate a service request.
B. They allow a user to copy a service request.
C. They have default values.
D. They can be assigned to a custom action script.
E. They can all be modified.
F. They allow a user to forward a service request.

Answer: A,C,E,F

NEW QUESTION # 76
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Add fields from the advanced search functionality.
B. Create several personalized searches and create them to each other.
C. Grant the agent Administrator permissions to add new search filters.
D. Create a new search through the application composer.

Answer: D

NEW QUESTION # 77
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones are actions on a service request (SR) that must be completed by a specific time.
B. Milestones are commitments to handle SRs within certain timelines.
C. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
D. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
E. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.

Answer: C,D,E

NEW QUESTION # 78
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
B. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
C. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
D. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

Answer: D

NEW QUESTION # 79
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