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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Analytics Cloud
B. SAP Customer Data Cloud
C. SAP Successfactors
D. SAP Cloud ALM

Answer: A,B,D

NEW QUESTION # 31
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Source to Pay
B. Hire to Retire
C. Opportunity to Quote
D. Quote to Order
E. Lead to Opportunity

Answer: C,D,E

NEW QUESTION # 32
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Customer credit scoring
B. Support end-to-end e-commerce processes
C. Management of opportunities
D. Checkout and payment modules
E. Delivery of an e-commerce platform

Answer: B,D,E

NEW QUESTION # 33
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration monitoring needs to be centralized
B. Integration between SAP CX and SAP ERP is out-of-the-box
C. Integration value mapping needs to be maintained
D. Integration caters for error handling and monitoring
E. Integration is GDPR compliant

Answer: B,C,D

NEW QUESTION # 34
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By providing visual search options to transform the shopping experience for customers
B. By generating engaging content for banners, social media posts, and blog posts
C. By supporting edge computing scenarios
D. By automatically generating and managing product attributes from existing descriptions
E. By integrating with non-SAP systems

Answer: A,B,D

NEW QUESTION # 35
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