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The ITILFNDv4 (ITIL 4 Foundation) Exam is ideal for IT professionals who are looking to advance their careers in ITSM. ITIL 4 Foundation certification is recognized globally and is highly respected in the IT industry. It is also a prerequisite for higher-level ITIL certifications, such as the ITIL 4 Managing Professional and ITIL 4 Strategic Leader certifications.

EXIN ITILFNDv4 (ITIL 4 Foundation) Certification Exam is a valuable certification program for IT professionals and organizations who want to improve their ITSM practices and align their IT services with business objectives. It covers the key concepts, principles and practices of ITIL 4 and provides a solid foundation for further ITIL 4 certifications.

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The ITIL 4 Foundation exam is the entry-level certification in the ITIL 4 certification scheme. It covers the basic concepts and principles of ITSM, including the service value system, service management practices, and the four dimensions of service management. The ITIL 4 Foundation certification also focuses on the importance of aligning business objectives with ITSM practices.

EXIN ITIL 4 Foundation Sample Questions (Q199-Q204):

NEW QUESTION # 199
What are the ITIL guiding principles used for?

A. To help an organization make good decisions
B. To direct and control an organization
C. To identify activities that an organization must perform in order to deliver a valuable service
D. To ensure that an organization's performance continually meets stakeholders' expectations

Answer: A

NEW QUESTION # 200
What is the definition of a known error?

A. An unplanned interruption to a service, or reduction in the quality of a service
B. A cause, or potential cause, of one or more incident
C. Any change of state that has significance for the management of a service or other configuration item (CI)
D. A problem that has been analyzed and has not been resolved

Answer: D

NEW QUESTION # 201
Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?

A. Progress iteratively with feedback
B. Keep it simple and practical
C. Think and work holistically
D. Focus on value

Answer: B

NEW QUESTION # 202
Which statement about problems is CORRECT?

A. Problem prioritization involves risk assessment
B. Problems must be resolved quickly in order to restore normal business activity
C. Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis
D. Problems are not related to incidents

Answer: A

NEW QUESTION # 203
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

A. Partners and suppliers
B. Organizations and people
C. Information and technology
D. Value streams and processes

Answer: B

NEW QUESTION # 204
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