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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 2
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 3
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 4
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 5
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 6
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 7
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 8
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 9
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 10
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 11
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 12
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.

>> Apple-Device-Support Knowledge Points <<

Apple-Device-Support Valid Test Format, Relevant Apple-Device-Support Answers

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Apple Device Support Exam Sample Questions (Q94-Q99):

NEW QUESTION # 94
Scenario
You were asked to prepare to upgrade your organization's entire iPhone inventory to iOS 17. Your current inventory includes these devices:
* iPhone SE (2nd generation)
* iPhoneX
* iPhone SE (3rd generation)
* iPhone 6s
* iPhone 7
* iPhone 8
Select two responses.
Which two iPhone models should you replace to prepare for the iOS 17 upgrade?

Answer: B,C

Explanation:
iOS 17 is the latest version of the operating system for iPhone, and it brings new features and enhancements to the devices that support it. However, not all iPhone models are compatible with iOS 17. According to Apple, iOS 17 is compatible with the iPhone XS and newer, meaning that support has been dropped for the iPhone 8, iPhone 8 Plus, and iPhone X. Additionally, some web sources suggest that the iPhone 7 and iPhone
6s are also not compatible with iOS 17, although this has not been officially confirmed by Apple. Therefore, to prepare for the iOS 17 upgrade, you should replace the iPhone 6s and iPhone 7 models in your organization's inventory, as they are likely to be incompatible with the new software. The iPhone SE (2nd generation) and iPhone SE (3rd generation) are compatible with iOS 17, as they have the same processor as the iPhone 11 and iPhone 13, respectively. The iPhone X is also compatible with iOS 17, as it has the same processor as the iPhone XS. References: iPhone models compatible with iOS 17 - Apple Support, Will My iPhone Run iOS
17? - MacRumors, iOS 17 and iPadOS 17 Are Now Available - How-To Geek, iOS 17 Release Date, Compatibility and Confirmed Features from WWDC23


NEW QUESTION # 95
Where should you go in macOS to limit AirPlay Receiver ONLY to devices signed in to your Apple ID?

Answer: A

Explanation:
To limit AirPlay Receiver to devices signed in to your Apple ID, you need to go to System Settings, then select Apple ID. In the Apple ID settings, you will see a section called Sharing. There, you can enable or disable AirPlay Receiver, and choose who can use it. You can select Current User, Everyone, or Specific Users. If you select Current User, only devices signed in to your Apple ID can use AirPlay Receiver. This option helps you prevent unauthorized access to your Mac from other devices on the same network 1
. References : Apple Device Support Exam Prep Guide , page 11.


NEW QUESTION # 96
What should you use to troubleshoot macOS installation issues?

Answer: B

Explanation:
The installer log is a useful tool to troubleshoot macOS installation issues. The installer log records the progress and status of the installation process, as well as any errors or warnings that may occur. You can view the installer log during or after the installation by following these steps1:
* To view the installer log during the installation, press Command-L on your keyboard. A new window will open showing the log messages. You can press Command-3 to show all messages, or Command-4
* to show errors and progress messages only.
* To view the installer log after the installation, open the Console app from the Applications > Utilities folder. In the sidebar, select your Mac under Devices, then choose /var/log > install.log from the list of log files. You can use the search field or the filter bar to find relevant messages.
The installer log can help you identify the cause of the installation issue, such as a corrupted installer file, insufficient disk space, incompatible software, or network problems. You can use the information in the installer log to troubleshoot the issue or contact Apple Support for further assistance. References: How to use the macOS installer log to troubleshoot installation problems - Macworld


NEW QUESTION # 97
Where can you enable the FileVault key on MacOS?

Answer:

Explanation:

Explanation:
System settings > Privacy & Security> FileVault


NEW QUESTION # 98
Which screen indicates that iPhone is in recovery mode and ready to be updated or restored?
A)
B)
C)
D)

Answer: B

Explanation:
Option C shows the screen that indicates that iPhone is in recovery mode and ready to be updated or restored.
This screen displays a cable and a computer icon, which means that you need to connect your iPhone to your computer and use iTunes or Finder to update or restore your device. This screen appears when you put your iPhone in recovery mode using the appropriate button combination for your model 1 . The other options show different screens that are not related to recovery mode. Option A shows the screen that appears when you turn on your iPhone and it is loading the software. Option B shows the screen that appears when you set up your iPhone for the first time or after a factory reset. Option D shows the screen that appears when you turn off your iPhone. References : If you can't update or restore your iPhone or iPod touch , Apple Support.


NEW QUESTION # 99
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