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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Value System20%- Continual improvement
- Management Practices overview
- Governance
- Guiding Principles (7 principles and application)
- Service Value Chain activities
Topic 2: Product and Service Lifecycle17%- Iterative and flexible application
- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
Topic 3: Four Dimensions of Product and Service Management17%- Value Streams and Processes
- Holistic approach and interdependencies
- Organizations and People
- Information and Technology
- Partners and Suppliers
Topic 4: ITIL Management Practices28%- General Management Practices
  • 1. Strategy management
    • 2. Relationship management
      • 3. Portfolio management
        - Service Management Practices
        • 1. Service level management
          • 2. Incident management
            • 3. Problem management
              • 4. Change enablement
                - Technical Management Practices
                • 1. Deployment management
                  • 2. Software development and management
                    Topic 5: Digital Product and Service Management Concepts18%- Key definitions: product, service, value, outcome, cost, risk, utility, warranty
                    - Value co-creation and stakeholder collaboration
                    - Service relationships: provider, consumer, partners

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                    Peoplecert ITIL Foundation (Version 5) Sample Questions (Q83-Q88):

                    NEW QUESTION # 83
                    Which of the following statements about the four dimensions of product and service management is CORRECT?

                    Answer: A

                    Explanation:
                    All four dimensions are critical to the effective and efficient facilitation of value because they provide a balanced and holistic view of product and service management, ensuring that no important aspect is overlooked when creating and delivering value.


                    NEW QUESTION # 84
                    Which of the following describes a sponsor within a consumer organization?

                    Answer: B

                    Explanation:
                    A sponsor within a consumer organization is the role that authorizes the budget for service consumption, ensuring that funding is approved to obtain and use the service.


                    NEW QUESTION # 85
                    Which is an activity of the 'incident management' practice?

                    Answer: D


                    NEW QUESTION # 86
                    Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

                    Answer: C


                    NEW QUESTION # 87
                    Which metric is MOST appropriate for assessing the success of the 'build' value chain activity?

                    Answer: D

                    Explanation:
                    The most appropriate metric for assessing the success of the build activity is the quality of the product solutions, so option D is correct. Build is concerned with creating or modifying solution components so they are fit for intended use in later lifecycle stages. Measures for build therefore focus on the quality, completeness, maintainability, and suitability of what is produced.


                    NEW QUESTION # 88
                    ......

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