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| Section | Objectives |
|---|---|
| Topic 1: Operations Management Concepts | - Definition and scope of operations management
|
| Topic 2: Performance Improvement in Operations | - Performance measurement and benchmarking
|
| Topic 3: Quality and Reliability Management | - Failure prevention and recovery
|
| Topic 4: Operations Strategy and Performance | - Order winners and order qualifiers
|
| Topic 5: Operations Processes and Systems | - Four Vs of operations
|
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NEW QUESTION # 69
When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO
Answer: B,D
Explanation:
an FMEA is very similar to a risk assessment- it looks at potential failures and the likelihood and severity that these have on an organisation. In order to figure out which failures would have the biggest impact on a business, you'd give the failure a score for likelihood and a score for severity. This would be on a scale 1-10. You can then go one step further and use a RAG system (Red Amber Green) to denote which of the failures are severe (Red e.g. scores over 8) and which are not severe (Green e.g. scores under 2). The textbook does mention scales but doesn't mention the RAG system. However RAG is mentioned in other modules and should be a concept you're familiar with. The other two answers are clearly wrong- ABC Analysis is about categorising inventory and colour coding is not a recognised system and would be different for each organisation. P.99
NEW QUESTION # 70
When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?
Answer: D
Explanation:
This is the Sand Cone Theory from p.84. The other options are not real. The Sand Cone theory is about building a strong base, and then building something up one bit at a time, i.e. once you've got quality you then add in dependability, then you add in cost etc.
NEW QUESTION # 71
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety
Which of the following will you put into box 1?
Answer: A
Explanation:
The correct answers are as follows:
NEW QUESTION # 72
In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related. Which of the following are structure-related? Select TWO
Answer: D,E
Explanation:
Capacity and Supply Network are structure-related. The other three are Infrastructure-related. This is from p.35-36 of the study guide. Structure is about the 'hardware' of the business and physical attributes. Infra-structure is considered the software and are easier to change.
NEW QUESTION # 73
Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO
Answer: B,D
Explanation:
The 5 BASIC performance objectives (according to CIPS) are cost, quality, flexibility, speed and dependability. Customer Satisfaction and Operations Agility are objectives at the strategic level. See p.75
NEW QUESTION # 74
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