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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Requirements Management | 23% | - Elicit and document functional and non-functional requirements - Prioritize requirements based on business value - Validate and verify requirements with stakeholders - Manage requirements traceability |
| Topic 2: Business Process Mapping | 17% | - Identify process gaps and improvement opportunities - Create process flow diagrams and documentation - Analyze impact of changes on stakeholders - Map current and future business processes |
| Topic 3: User Story Development | 20% | - Manage user story backlog and prioritization - Break down epics into manageable user stories - Write clear and actionable user stories - Define acceptance criteria for user stories |
| Topic 4: Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Analyze current state and future state processes - Document business requirements and user stories - Conduct stakeholder interviews and workshops |
| Topic 5: Collaboration with Stakeholders | 23% | - Conduct effective meetings and presentations - Facilitate communication between business and technical teams - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities |
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質問 # 120
The Business analyst (BA) at Northern Outfitters (NTO) has gathered preliminary functional requirements for an upcoming Salesforce implementation project. Before translating these requirements into user stories, the BA wants to gain additional perspective, feedback, and detail on the requirements from the NTO team.
Which document should help the BA gather this information?
正解：C
解説：
The business analyst should use a stakeholder analysis to gather additional perspective, feedback, and detail on the requirements from the NTO team. A stakeholder analysis is a technique to identify and understand the needs, expectations, interests, influence, and power of the stakeholders involved in a project. A stakeholder analysis can help the business analyst communicate effectively with the stakeholders, manage their expectations, address their concerns, involve them in decision making, and obtain their feedback and approval. A business analysis plan is not a document to gather additional perspective, feedback, and detail on the requirements from the NTO team. A business analysis plan is a document that describes how the business analysis activities will be conducted, such as what techniques, tools, deliverables, roles, and responsibilities will be used. A business analysis plan can help the business analyst plan and manage their work, but it does not help them gather information from the stakeholders. A current state analysis is not a document to gather additional perspective, feedback, and detail on the requirements from the NTO team. A current state analysis is a technique to understand and document how the current situation or process works, what are its strengths and weaknesses, what are the problems or opportunities for improvement, and what are the root causes of the issues. A current state analysis can help the business analyst identify gaps and needs, but it does not help them gather information from the stakeholders. References: https://trailhead.salesforce.com/en/content/learn
/modules/business-analyst_skills-strategies/explore-techniques-information-discovery
質問 # 121
Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?
正解：C
解説：
This answer provides an example of how to construct the user story for creating a new picklist field called
"Lost Reason" on the Opportunity object with the goal of improving pipeline reports, using this format: As a
<persona>, I want <goal>, so that <value>. This answer defines the persona as "sales leader", who is likely to be one of the main users or beneficiaries of this feature. It also defines the goal as "see more details on Closed
/Lost Opportunities", which is what they want to accomplish with this feature. Finally, it defines the value as
"help the sales team improve close rates", which is why they want to accomplish this goal and how they will measure success. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business- analyst-quick-look/use-user-stories-to-capture-requirements
質問 # 122
Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?
正解：B
解説：
Some communication best practices that a BA should follow to become a trusted advisor to UC stakeholders are:
Ask questions and document the answers: This helps to understand the stakeholders' needs, expectations, pain points, goals, and priorities. It also shows interest and curiosity in their perspectives and opinions, and helps to clarify any assumptions or ambiguities.
Make suggestions based on previous project success: This helps to demonstrate expertise and experience in Salesforce implementations, and provide valuable insights and recommendations for UC stakeholders. It also shows confidence and credibility in delivering solutions that meet their needs.
Provide a meeting agenda prior to each session: This helps to set clear expectations and objectives for each meeting, and ensure that all relevant topics are covered. It also shows respect for the stakeholders' time and availability, and helps to keep the meeting focused and productive. References: https://trailhead.salesforce.com
/en/content/learn/modules/business-analysis-stakeholder-management/communicate-with-stakeholders
質問 # 123
A business analyst (BA) has been assigned to a new project with Universal Containers. The program manager has shared a variety of documents with the BA prior to the project kickoff.
Which document will help the BA understand the project's goals, stakeholders, background, and scope?
正解：C
解説：
The Statement of Work (SOW) provides the BA with an overview of the project's objectives, scope, and stakeholders:
Project Goals and Scope: The SOW typically outlines the purpose of the project, high-level deliverables, and boundaries.
Stakeholder Identification: It identifies key players and their roles, ensuring the BA understands the parties involved.
Background Information: The SOW includes contextual details about the business problem or opportunity driving the project, aiding in effective discovery.
Salesforce documentation emphasizes the importance of the SOW as a foundational document for project alignment.
質問 # 124
Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.
What should the business analyst do next?
正解：C
解説：
The business analyst should ask the team to reprioritize the backlog and work on the item at the top. This is because Kanban is a development model that focuses on continuous delivery and flow of work, rather than fixed iterations or sprints. Kanban uses a visual board that shows the status of work items across different stages, such as backlog, in progress, done, etc. Work items are pulled from one stage to another when there is available capacity or demand, rather than according to a predefined schedule or plan. Reprioritizing the backlog can help the team accommodate the new item and ensure that the most important or urgent work is done first. Asking the team to commit to the work for the next sprint may not be a good option because Kanban does not use sprints or time-boxed iterations. Asking the team to pivot and complete the work immediately may not be a good option because it may disrupt the flow of work or create bottlenecks or waste in Kanban. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst- certification-prep/user-acceptance https://trailhead.salesforce.com/en/content/learn/modules/agile- development-with-scrum
質問 # 125
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BA-201復習内容: https://www.certjuken.com/BA-201-exam.html
無料でクラウドストレージから最新のCertJuken BA-201 PDFダンプをダウンロードする：https://drive.google.com/open?id=1CLt_GRfLVuAxCwE1wqSSitrgEPy4g5Wp