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| Section | Weight | Objectives |
|---|---|---|
| Experience Cloud Basics | 8% | - Platform capabilities and limitations - Use cases and benefits of Experience Cloud - Experience types and use scenarios |
| Adoption and Analytics | 5% | - Engagement and adoption strategies - Moderation and community governance - Reporting and dashboards |
| Branding, Personalization, and Content | 15% | - Content management and CMS integration - Branding and layout customization - Personalization and targeted content |
| User Creation and Authentication | 13% | - Single Sign-On and identity providers - External user activation and permissions - User provisioning methods |
| Sharing, Visibility, and Licensing | 17% | - License types and allocation - Sharing rules and external visibility - Data access and security model |
| Administration, Setup, and Configuration | 25% | - Deployment and migration - PRM and service integration - Site setup and activation |
| Templates and Themes | 10% | - Theme customization and design - Template selection and configuration - Lightning and Visualforce options |
| Customization Considerations and Limitations | 7% | - Limits and governor considerations - Declarative vs programmatic options - Performance and scalability |
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NEW QUESTION # 112
Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that SalesforcePRM can help with channel sales, lead distribution, and co- marketing with partners.
Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?
Choose 3 answers
Answer: B,D,E
Explanation:
Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Salesforce PRM comes with some standard features that you can leverage without any code customization, such as:
* Case Escalation: You can enable your partners to escalate cases to you when they need your help or expertise.
* AI-Powered Knowledge Base: Youcan provide your partners with relevant and personalized knowledge articles powered by Einstein Article Recommendations.
* Chat: You can enable your partners to chat with you or other partners in real time using Embedded Service Chat or Salesforce Chat Snap-ins.
NEW QUESTION # 113
Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site willalso contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?
Answer: D
Explanation:
The Customer Account Portal template is designed for creating a site for existing customers who need to access their account information, such ascontracts, billing, and support. The template includes features such as login, registration, profile management, case management, and commerce integration. The template also supports Knowledge articles, manuals, and FAQs.
NEW QUESTION # 114
Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org.
What should CK consider before taking action as it inactivates and brings on new sites?
Answer: B
Explanation:
This license type allows users to access accounts, contacts, leads, opportunities, orders, price books, products, and custom objects in a partner community. Channel Account users can also register deals and collaborate with UMS on sales opportunities. Channel Account users cannot access reports and dashboards, cases, or Knowledge articles.
NEW QUESTION # 115
The UniversalContainers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to.
What is the recommended choice for moving the site from one org to the other?
Answer: B
Explanation:
To move a site from one production org to another production org that is not directly connected, UC should use Lightning BoltExport and Installation. Lightning Bolt is a feature that allows UC to export a site as a package that contains the site template, theme, pages, components, and content. UC can then install the package in another org using the AppExchange or a URL link.
NEW QUESTION # 116
How can records owned by Customer Community users be shared with internal users?
Answer: D
Explanation:
The administrator should create a digital experience for agents and share the URL with employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. By creating a digital experience for agents, the administrator can provide them with a portal where they can view Knowledge articles and chat live with a support agent. By sharing the URL with employees, the administrator can allow them to access the digital experience as well.
NEW QUESTION # 117
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