ITILFNDv4 Exam Cost | ITILFNDv4 Practice Tests

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Topic 2: Understand the purpose and components of the ITIL service value system- Practices
- Governance
- Guiding Principles
- Continual Improvement
- Service Value Chain
Topic 3: Understand the four dimensions of service management- Value Streams and Processes
- Information and Technology
- Partners and Suppliers
- Organizations and People
Topic 4: Know the purpose and key terms of 15 ITIL practices- Incident Management
- Problem Management
- Relationship Management
- Monitoring and Event Management
- Deployment Management
- Supplier Management
- Release Management
- Change Control
- IT Asset Management
- Information Security Management
- Service Configuration Management
- Service Level Management
- Service Desk
- Continual Improvement
- Service Request Management
Topic 5: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Progress iteratively with feedback
- Focus on value
- Think and work holistically
- Start where you are
- Optimize and automate
- Keep it simple and practical
- Collaborate and promote visibility
Topic 6: Understand the activities of the service value chain- Improve
- Obtain/Build
- Deliver & Support
- Engage
- Plan
- Design & Transition

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EXIN ITIL 4 Foundation Sample Questions (Q58-Q63):

NEW QUESTION # 58
What should be used to set user expectations for request fulfilment times?

Answer: C


NEW QUESTION # 59
Identify the missing word(s) in the following sentence.
The service desk should be the entry point and single point of contact for the [?] with all of its users.

Answer: D


NEW QUESTION # 60
What is defined as 'the role that uses services'?

Answer: A


NEW QUESTION # 61
Which of the following is NOT recommended by the guiding principle 'start where you are'?

Answer: D


NEW QUESTION # 62
Which can act as an operating model for an organization?

Answer: A


NEW QUESTION # 63
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