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| Section | Weight | Objectives |
|---|---|---|
| Configuration and Setup | 20% | - Company Settings
|
| Productivity and Collaboration | 7% | - Collaboration Tools
|
| Workflow and Process Automation | 16% | - Automation Tools
|
| Object Manager and Lightning App Builder | 20% | - Page Customization
|
| Service and Support Applications | 11% | - Customer Support
|
| Sales and Marketing Applications | 12% | - Marketing Features
|
| Data and Analytics Management | 14% | - Data Management
|
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NEW QUESTION # 33
An administrator gets a rush request from Human Resources to remove a user's access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfil the request?
Answer: B
Explanation:
Explanation
Freezing a user is a way to temporarily prevent them from logging in to Salesforce without deactivating their user record. This is useful when you need to perform some cleanup tasks before deactivating a user, such as removing them from being referenced in a hierarchy field like Direct Manager.
References:https://help.salesforce.com/s/articleView?id=sf.users_freeze.htm&type=5
NEW QUESTION # 34
The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error.
How can the administrator validate the error the user is receiving?
Answer: A
NEW QUESTION # 35
Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
Which Solution Should be administrator suggest to meet this requirement?
Answer: C
Explanation:
Explanation
Prebuilt email templates are email templates that have been created and provided by Salesforce for common use cases such as sending welcome messages, confirmation emails, etc. They can be used by Cloud Kicks to have consistency when communicating with customers on cases via email channel with categories to help search for the proper message. Prebuilt email templates can be accessed from the email action in the case feed or from the email composer in Lightning Experience. They can also be filtered by category to find the most relevant template for each case. Prebuilt quick texts, prebuilt flow templates, and prebuilt auto-responses are not solutions for having consistency when communicating with customers on cases via email channel; they are used for different purposes such as inserting common phrases, creating guided processes, or sending automated replies. References:
https://help.salesforce.com/s/articleView?id=sf.email_templates_prebuilt.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.email_templates_use.htm&type=5
NEW QUESTION # 36
Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers
Answer: A,B,E
Explanation:
Explanation
Contract is a standard object that represents a contractual agreement between your company and a customer.
Case is astandard object that represents a customer's question or problem that needs to be resolved by your support team. Account is a standard object that represents an individual or an organization involved in your business, such as customers, competitors, partners, etc. These three objects are commonly used for service use cases in Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.contract_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_fields.htm&type=5https://help.salesforce.com/s/articleView
NEW QUESTION # 37
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Timeneed business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?
Answer: C
Explanation:
Explanation
Business hours are used to specify the days and hours when your company's employees work. You can create multiple sets of business hours for differenttime zones or regions and assign them to users based on their location or function. To meet the requirement of having different business hours for reps on pacific time and eastern time, you need to create one set of business hours per time zone and assignthem accordingly.
References:
https://help.salesforce.com/s/articleView?id=sf.customize_supporthours.htm&type=5https://help.salesforce.com/
NEW QUESTION # 38
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