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| Section | Objectives |
|---|---|
| Topic 1: Configuration and Implementation | - Field Service setup and configuration
|
| Topic 2: Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Topic 3: Reporting and Optimization | - Analytics and performance tracking
|
| Topic 4: Scheduling and Dispatch | - Scheduling policies and constraints
|
| Topic 5: Work Order Management | - Work order creation and lifecycle
|
| Topic 6: Field Service Fundamentals | - Field service business processes and use cases
|
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질문 # 112
Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?
정답：A
설명：
The Exclude Technician from Geolocation Tracking permission allows disabling geolocation tracking for specific service resources by assigning them a permission set with this permission. Setting the Geolocation Update Frequency field tozero for contractors would not disable geolocation tracking, but would make it update less frequently. Unchecking the Geocoding field on the Contractor's profile or the Collect Service Resource Geolocation History field in Field Service Mobile Settings would not affect geolocation tracking, as these are not related settings. References: https://help.salesforce.com/s/articleView?id=sf.
fs_geolocation_tracking_permissions.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_geolocation_tracking_settings.htm&type=5
질문 # 113
Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should theConsultant take to meet these
requirements?
정답：B
설명：
Permission Sets are records that grant users access to specific features or apps such as Salesforce Field Service
[214]. Scheduling licenses are records that grant users access to scheduling features such as Dispatcher Console or Optimization[215]. Creating Permission Sets and assigning the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician would allow Universal Containers' Technicians to update their own appointments' status using the Dispatcher console Gantt chart by granting them access to Salesforce Field Service mobile app features such as updating status and granting them access to scheduling features such as viewing Gantt chart[216]. Creating Permission Sets and assigning the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile would not allow Technicians
질문 # 114
Universal Containers has customers who have previously negotiated pricing on someProducts.Which Price Book structure should a Consultant recommend when considering the Implications of pricing on Work Orders?
정답：D
설명：
The correct configuration is a customer-specific Price Book containing all relevant products. A Work Order uses one Price Book, so the customer-specific book should contain both negotiated-price products and ordinary products that may appear on the same Work Order. This preserves standard Product selection and pricing on Work Order Line Items.
The Field Service data model separates the service requirement from its individual tasks and visits. A Work Order represents the overall job, Work Order Line Items represent component-level or task-level work, and Service Appointments represent the scheduled field visits used to execute that work. Choosing the correct level preserves accurate history, pricing, inventory, and scheduling.
The alternatives address different parts of the Field Service model. A book containing only discounted items would make other required products unavailable through the normal pricing model, and a global book would not represent customer-specific negotiated prices.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Work Orders - Work Order pricing; customer Price Books; Price Book Entries.
질문 # 115
The Org-Wide Default sharing for a Service Appointment is set to Private.If the Service Appointment is cancelled, which users will have visibility to the record?
정답：C
설명：
the appointment owner and members of the relevant User Territory is the appropriate Field Service design.
With private sharing, Field Service uses managed sharing and territory public groups. Once a Service Appointment is canceled, assigned-resource access is no longer the primary path; the owner and users with the appropriate User Territory access retain visibility.
Field Service access combines Salesforce object permissions with Field Service permission-set licenses and managed sharing. The correct design applies least privilege: technicians, agents, dispatchers, contractors, and administrators should receive only the capabilities required for their operational persona.
The alternatives address different parts of the Field Service model. Service Territory membership and Assigned Resources serve different scheduling and access functions; the cancelled state changes which automatic sharing paths remain applicable.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Permissions and Sharing - Private OWD; User Territories; Service Appointment sharing.
질문 # 116
Universal Containers wants to invoice its customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?
정답：A
설명：
For this scenario, Salesforce Field Service should use Products and Price Books. The consumed part is a Product, and pricing is supplied through Price Book Entries so the Product Consumed record can carry list price, unit price, discounts, and billing context.
Using the standard inventory objects keeps quantity, location, serial number, price, and service history aligned. Custom fields or improvised notes may capture text, but they do not participate in the native stock, fulfillment, consumption, and reporting processes that Field Service provides.
The alternatives address different parts of the Field Service model. Assets identify installed customer equipment, while Opportunity Line Items belong to the sales process and custom objects are unnecessary for standard Field Service part pricing.
The standard inventory model also keeps planned demand, stock position, movement, actual consumption, and pricing available for reporting without duplicating the same information in custom records.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Inventory - Products Consumed; Products; Price Books; pricing.
질문 # 117
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