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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Configure and manage Teams Phone25%- Configure and manage PSTN connectivity
  • 1. Configure Teams Calling Plans
  • 2. Manage SBC (Session Border Controllers)
  • 3. Configure Operator Connect
  • 4. Configure Direct Routing
  • 5. Configure voice routing policies
- Configure Teams Phone
  • 1. Configure call hold music
  • 2. Configure calling policies
  • 3. Configure caller ID policies
  • 4. Configure location-based routing
  • 5. Configure call park policies
- Configure emergency calling
  • 1. Configure dynamic emergency calling
  • 2. Configure emergency locations
  • 3. Manage emergency calling licenses
  • 4. Configure emergency calling policies
Plan and design collaboration communications systems30%- Plan and configure network settings for Microsoft Teams
  • 1. Plan for network topology and connectivity
  • 2. Plan and configure network settings for media traffic
  • 3. Implement quality of service (QoS)
  • 4. Configure network ports and protocols
  • 5. Plan for network bandwidth requirements
- Plan and configure Teams Phone
  • 1. Plan for Teams Phone deployments
  • 2. Configure call queues and auto attendants
  • 3. Plan for Teams Phone with PSTN connectivity
  • 4. Configure emergency calling policies
  • 5. Configure Teams Phone policies
- Plan and configure Teams meetings and conferencing
  • 1. Configure meeting policies
  • 2. Plan for Microsoft Teams Rooms
  • 3. Configure conferencing bridges
  • 4. Plan for webinars and town halls
  • 5. Plan for Teams meetings and live events
Manage collaboration communications systems25%- Monitor and troubleshoot meetings and conferencing
  • 1. Troubleshoot audio/video issues
  • 2. Monitor Teams Rooms health
  • 3. Analyze meeting usage reports
  • 4. Use Teams Admin Center for diagnostics
  • 5. Monitor meeting quality
- Monitor and troubleshoot Teams Phone
  • 1. Monitor SBC health
  • 2. Use Call Quality Dashboard (CQD)
  • 3. Troubleshoot call issues
  • 4. Monitor call quality
  • 5. Analyze call analytics
- Manage reporting and analytics
  • 1. Monitor user adoption analytics
  • 2. Analyze usage reports
  • 3. Generate call quality reports
  • 4. Use Teams Admin Center reports
- Manage compliance and security
  • 1. Configure information barriers
  • 2. Configure compliance recording
  • 3. Configure retention policies for calls and meetings
  • 4. Manage security and compliance for Teams Phone
  • 5. Configure recording policies
Configure and manage Teams meetings and conferencing20%- Configure and manage meeting experiences
  • 1. Configure audio conferencing
  • 2. Configure meeting settings
  • 3. Manage meeting policies
  • 4. Configure live captions and transcription
  • 5. Configure meeting templates
- Configure and manage Teams Rooms and devices
  • 1. Manage Teams Rooms devices
  • 2. Plan for Microsoft Teams Rooms
  • 3. Configure Teams panels
  • 4. Manage Teams certified devices
  • 5. Configure Teams Rooms accounts
- Configure and manage webinars and live events
  • 1. Manage attendee engagement features
  • 2. Configure webinar settings
  • 3. Manage live event policies
  • 4. Configure event group roles

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q309-Q314):

NEW QUESTION # 309
You are deploying Microsoft Skype for Business 3PIP phones to remote sites for use with Microsoft Teams.
You need to sign each 3PIP phone in to Teams.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Answer: D,E

Explanation:
Remote provisioning is only available on native Teams Phones afaik.


NEW QUESTION # 310
Case Study 3 - Contoso, Ltd
Overview
Company Information
Contoso, Ltd. is an international manufacturing company that has 2,000 employees.
Contoso currently uses a third-party meeting service. The company plans to migrate the meeting service to Microsoft Teams and replace all legacy video teleconferencing (VTC) devices.
Physical Locations
Contoso has offices in Toronto, New York, Rome, and London. The company has a global sales team that works remotely.
Existing Environment
Active Directory Environment
The on-premises network contains an Active Directory Domain Services (AD DS) forest named contoso.com.
Microsoft 365 and Teams Environment
Contoso has a Microsoft 365 subscription. All users are licensed for Microsoft 365 E5 and Teams Premium. All users are enabled for Teams Phone by using Operator Connect.
The contoso.com domain syncs to Microsoft 365 by using Azure AD Connect cloud sync. All users use the Microsoft Authenticator app for multi-factor authentication (MFA) to cloud services.
A Microsoft Surface Hub device is deployed to the boardroom in each office.
The reception area at the Toronto office is configured to use a phone number of +14165555555 in Teams.
Problem Statements
Contoso identifies the following issues:
- A user in the London office cannot locate the recorded files from a recurring Teams meeting.
- Executives in the New York office report having to use Microsoft Authenticator to access their Microsoft OneDrive files from the Surface Hub.
- A user in the Toronto office reports receiving incoming calls while attending Teams meetings instead of having calls sent automatically to voicemail.
Requirements
Planned Changes
Contoso plans to implement the following changes:
- Deploy a new Teams-certified endpoint to all the boardrooms and huddle spaces in all the offices.
- Start a pilot project to deploy an Intelligent Speaker to the boardroom in the Rome office and evaluate transcription and voice attribution capabilities.
- Deploy a Teams shared device to the lunchroom in the Toronto office. Calls placed to
+14165555555 must ring in both the reception area and the lunchroom.
Technical Requirements
Contoso identifies the following technical requirements:
- The endpoint deployed to each boardroom must include a console on the table. The endpoint must automatically invite the existing Surface Hub when joining a Teams meeting.
- The sales team must be able to temporarily sign in to the endpoints deployed to the huddle spaces to respond to Teams messages and attend video calls.
- The endpoints deployed to the huddle spaces must allow only outbound emergency calls when a user is NOT signed in.
- During Teams meetings, the sales team must have a watermark displayed on shared content.
You need to implement the planned changes for the lunchroom device in the Toronto office.
What should you use?

Answer: A

Explanation:
Requirements. Planned Changes
Deploy a Teams shared device to the lunchroom in the Toronto office. Calls placed to
+14165555555 must ring in both the reception area and the lunchroom.
The Teams Calling Policy controls which calling and call forwarding features are available to users in Microsoft Teams.
Set-CsTeamsCallingPolicy
Parameters
-AllowCallForwardingToPhone
Enables the user to configure in the Microsoft Teams client call forwarding or simultaneous ringing of inbound calls to any phone number.
Reference:
https://learn.microsoft.com/en-us/powershell/module/skype/set-csteamscallingpolicy


NEW QUESTION # 311
You have a Microsoft Teams deployment
You need to assign Microsoft Teams Rooms Pro Management portal built-in roles to the following users:
* Admin1: Must be able to view the update management status of all Teams Rooms accounts
* Admin2: Must be able to view reports on the Teams Rooms accounts
The solution must follow the principle of least privilege.
Which role should you assign to each user? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 312
Your company has a Microsoft Teams deployment.
You have two users that have event group responsibilities as shown in the following table.

The company plans to run a live event for an upcoming product meeting.
Which role should you assign to User1 and User2 to manage the live event? To answer, drag the appropriate roles to the correct users. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 313
Your company configures an environment that contains Skype for Business 2019 on-premises and Teams. Direct Routing is enabled for the company. The manager plans to move common area phones used within Skype for Business 2019 on-premises to Teams.
You need to identify the appropriate roles that would enable the manager to move common area phones from Skype for Business 2019 on-premises to Teams.
Which two roles should you identify? Each correct answer presents part of the solution.

Answer: B,C

Explanation:
You should identify the Global administrator role. This is a role that the manager must have within their Teams tenant to be able to move the common area phones used within Skype for Business
2019 on-premises to Teams. Common area phones are used as a lobby where users can make calls. A Global administrator role enables a user to have full control over the settings and features of the company's tenant.
You should also identify the CSServerAdminstrator role. The Server Administrator is the user that has full control over the settings and features within Skype for Business Server 2019. When a user has both of these roles, they will be able to move or migrate the common area phones that are used within on-premises Skype for Business 2019 to Teams.
You should not identify the Teams Communications Support Engineer role. This role permits a user to fully access Call Analytics within the Teams Admin Center. Call Analytics is a dashboard within the Teams admin center that contains details related to the meetings attended by each user within the Teams app. This role will not enable the manager to move the common area phones as required.
You should not identify the Teams Device Administrator role. This role enables a user to manage the devices that are using the Microsoft Teams service within the same tenant, and this user can update and restart the devices and even manage configurations for them. This role does not give the user permission to move common area phones as required.
You should not identify the Service Support admin role. This role is used for managing service requests within Microsoft 365 and for viewing the message center posts. This role does not enable moving common area phones as required.


NEW QUESTION # 314
......

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