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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Customer Success Foundation20%- RM role, tasks and RACI framework
- Success Plan components and RM responsibilities
- Recurring revenue financial terms
- Health Index and success metrics
Business Acumen35%- Value communication and tool usage
- Financial terms: CAPEX, OPEX, procurement models
- Evaluate customer products and business alignment
- Available To Renew, contract value and renewal types
Cisco Tools and Processes15%- Smart Accounts and licensing frameworks
- Contract management and entitlement verification
- Renewal workflows and escalation procedures
- CCW, renewal tools and automation
Leadership and Renewals Process30%- Risk assessment at T-9, T-6, T-3 milestones
- Upsell / cross-sell opportunity identification
- Quote development, exceptions and order processing
- End-to-end renewals motion and account team collaboration

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Cisco Renewals Manager Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which architecture addresses customer needs for voice, video, and data?

Answer: C


NEW QUESTION # 40
What are two common benefits of an Enterprise Agreement? (Choose two.)

Answer: D,E


NEW QUESTION # 41
An RM is coordinating a complex EA renewal. The Operations team needs to know when the quote is approved so they can prepare for order submission, but they do not actively participate in the pricing strategy.
Which role should the RM assign to the Operations team according to the RACI framework?

Answer: B

Explanation:
Under the RACI framework, a stakeholder is classified as Informed when that stakeholder must receive status updates or decision outcomes but does not directly perform the activity, approve it, or provide substantive input into the decision itself. That description exactly matches the Operations team in this scenario.
The Operations team needs visibility when the renewal quote receives approval because that event enables them to prepare for the subsequent order-submission and booking activities. However, the scenario explicitly states that Operations does not participate in the pricing strategy. Therefore, Operations should be kept informed of the quote ' s approval status rather than designated Responsible, Accountable, or Consulted for pricing.
Cisco ' s Renewals Manager v2.0 framework emphasizes use of RACI to establish clear ownership and prevent renewal execution gaps across Sales, Customer Success, Renewals, Technical, and Operations. For complex EA renewals, accurate role assignment is particularly important because multiple commercial and operational dependencies must move sequentially.
Option A is incorrect because accountability for commercial strategy belongs with the appropriate sales
/commercial owner. Option B would require Operations to provide input before pricing decisions are made, which the scenario excludes. Option C assigns execution ownership for quote creation, which is also not stated.
Operations only requires the finalized approval information so it can prepare its downstream tasks. Therefore, its RACI designation is Informed, making D correct.


NEW QUESTION # 42
Customer A purchased a one-year webex contract of 100 seats at $10 per seat. Customer B purchases a three-year webex contract of 100 seats at $10 per seat. What is the annual recurring revenue(ARR) for each?

Answer: A


NEW QUESTION # 43
Which service offering assists the customer in preparing for emerging industry trends?

Answer: B


NEW QUESTION # 44
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