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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Administrator Exam |
| Exam Number: | Plat-Admn-201 (also known as ADM-201) |
| Exam Format: | Multiple-select, Multiple-choice |
| Exam Price: | $200 USD + applicable taxes |
| Real Exam Qty: | 60 scored + up to 5 unscored items (65 total) |
| Passing Score: | 65% |
| Available Languages: | Chinese (Simplified), Japanese, English, Korean, German, Portuguese (Brazil), French, Spanish, Italian |
| Certificate Validity Period: | 1 year, renewable annually via free maintenance modules |
| Exam Duration: | 105 minutes |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Advanced Administrator |
| Recommended Training: | Trailhead Learning Path |
| Exam Registration: | Official Registration |
| Sample Questions: | Salesforce Plat-Admn-201 Sample Questions |
| Exam Way: | Online proctored or onsite testing center (Pearson VUE / Kryterion) |
| Pre Condition: | No formal prerequisites; recommended 6+ months hands-on Salesforce administration experience |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-platform-admin---Plat-Admn-201 |
>> Exam Plat-Admn-201 Certification Cost <<
Desktop and web-based Plat-Admn-201 practice exams are available at BraindumpsPass for thorough preparation. Going through these Salesforce Plat-Admn-201 mock exams boosts your learning and reduces mistakes in the Salesforce Plat-Admn-201 Test Preparation. Customization features of Salesforce Plat-Admn-201 practice tests allow you to change the settings of the Plat-Admn-201 test sessions.
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NEW QUESTION # 137
A Platform Administrator deactivates an agent to add a new topic and action. What happens to any ongoing user conversations with the agent?
Answer: A
Explanation:
In the Agentforce environment, deactivating an agent to make configuration changes (like adding a Topic or Action) does not immediately terminate existing sessions. To ensure a smooth user experience, Salesforce allows ongoing conversations to continue using the version of the agent that was active when the session started. The "deactivation" simply prevents new sessions from being initiated. Once the administrator reactivates the agent, new sessions will utilize the updated configuration, while current users finish their interactions without interruption or "system errors". The window does not automatically close, and the conversation is not "paused" in a way that requires the user to wait for reactivation
NEW QUESTION # 138
Universal Containers (UC) has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules are not used. A sales rep at UC leaves the company, and their user record is deactivated. The rep is later rehired in the same role. A Platform Administrator activates the old user record. The user is added to the same default Opportunity teams but is no longer able to see the same records the user worked on before leaving the company. What is the likely cause?
Answer: D
Explanation:
In Salesforce, there are different types of sharing: Managed Sharing (Role Hierarchy, Sharing Rules) and Manual Sharing. A critical behavior of the platform is that when a user is deactivated, all their Manual Shares (records shared with them by other users using the "Share" button) are automatically and permanently deleted from the system. Even if the user record is reactivated later, those manual shares do not return. Because the organization uses a "Private" model and does not use criteria-based sharing rules, the user's previous access likely relied on manual sharing or their previous position in the hierarchy. While activating the record and adding them back to teams provides new access, the historical "one-off" shares are gone. Options A and B are unlikely to be the cause of a total loss of visibility. Option D is incorrect because permission sets control what a user can do, not which specific records they can see in a private sharing model.
NEW QUESTION # 139
Which two actions allow the System Administrator to limit Chatter access during roll-out to a subset of Salesforce users? Choose 2 options.
Answer: A,D
NEW QUESTION # 140
Cloud Kicks has implemented an Employee Agent to answer benefits questions for its employees. How should a Platform Administrator prevent the agent from responding to staff members' questions about the CEO's private health plan and benefits?
Answer: B
Explanation:
In the context of Agentforce AI, grounding and data security are paramount. Salesforce AI agents, including Employee Agents, respect the existing security model of the Salesforce organization1. This means that the most effective way to prevent an agent from accessing or disclosing sensitive information, such as a CEO's private health plan, is to leverage Field-Level Security (FLS) and user permissions2. When an agent "grounds" its response, it only considers data that the running user (or the agent's service user) has the permission to view3. If the CEO's health records are stored in fields or records that are restricted via FLS or Sharing Settings from the profiles or permission sets used by the agent's context, the agent will simply not "see" that data during its retrieval phase4. While modifying instructions and guardrails (Option C) provides an additional layer of safety, it is not as foolproof as the underlying security architecture5. Training the agent (Option D) is not a standard configuration step for preventing specific record access in a production environment6. Therefore, maintaining a robust security model is the critical prerequisite for ensuring that AI agents provide accurate and safe responses without leaking confidential business information.
NEW QUESTION # 141
Leadership at Cloud Kicks wants to go beyond knowing how long a case has been open for, to knowing how long a case has sat with different teams. Which tool gives a Platform Administrator the ability to track the time a case sits and provide relevant reporting?
Answer: C
Explanation:
To track specific stages of a support process and measure the time elapsed within those stages, Salesforce provides Entitlements and Milestones . Milestones represent required steps in a support process, such as "First Response Time" or "Resolution Time"363636. When combined with Business Hours, Milestones allow the system to accurately calculate how long a case has been in a particular status or assigned to a specific team, excluding weekends or non-working hours . This provides leadership with granular reporting on "Team Performance" and SLA compliance . Escalation Rules (Option A) and Assignment Rules (Option C) are primarily routing tools; they can move a case but do not natively provide the timestamp-based tracking and reporting necessary to see duration across multiple "handoffs" . Record-Triggered Flows (Option B) could theoretically be used to stamp fields, but this would require significant custom development and would not offer the native, out-of-the-box reporting dashboards that come with the Milestones feature40. Therefore, Entitlement Management is the standard solution for tracking time-based service metrics41.
NEW QUESTION # 142
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2026 Latest BraindumpsPass Plat-Admn-201 PDF Dumps and Plat-Admn-201 Exam Engine Free Share: https://drive.google.com/open?id=192DVit8TCab7_HLSFk1o1f8h6UdlpK1x