GCX-AI-GPE Top Dumps & GCX-AI-GPE New Study Questions

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Routing- Getting Started
  • 1. AI-based Routing Concepts
  • 2. Overview of Predictive Routing
  • 3. Business Use Cases
- Configuration
  • 1. Predictive Routing Setup
  • 2. Performance Optimization
  • 3. Queue and Routing Configuration
Genesys Predictive Engagement- Action Maps
  • 1. Action Map Configuration
  • 2. Customer Journey Triggers
  • 3. Targeting and Engagement Rules
- Setup and Configuration
  • 1. Web Tracking and Visitor Identification
  • 2. Configuration of Engagement Features
  • 3. Predictive Engagement Fundamentals
- Reporting and Analytics
  • 1. AI-driven Insights
  • 2. Engagement Analytics
  • 3. Performance Reporting
- Customer Journey for Agents
  • 1. Customer Behavior Analysis
  • 2. Journey Context
  • 3. Agent Interaction Experience

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q99-Q104):

NEW QUESTION # 99
Which elements are configured during the initial creation of a queue in Genesys Cloud?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 100
What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

Answer: D


NEW QUESTION # 101
Which two types of content can be delivered through content offers in action maps?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 102
What role does the outcome score play in predictive engagement?
Response:

Answer: B


NEW QUESTION # 103
You can perform a GPR benefit assessment on queues with zero interaction data.
(True/False)
Response:

Answer: B


NEW QUESTION # 104
......

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