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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Consumer Goods Cloud Accredited Professional Exam |
| Exam Number: | Consumer-Goods-Cloud-Accredited-Professional |
| Real Exam Qty: | 33 |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | 2 years |
| Passing Score: | 63% |
| Exam Format: | Multiple-select, Multiple-choice |
| Available Languages: | English |
| Exam Price: | USD 150 |
| Recommended Training: | Salesforce Consumer Goods Cloud Accredited Professional Trailmix |
| Exam Registration: | Salesforce Trailhead Academy |
| Sample Questions: | Salesforce Consumer-Goods-Cloud-Accredited-Professional Sample Questions |
| Exam Way: | Online proctored |
| Pre Condition: | No formal prerequisites; knowledge of Salesforce administration is recommended |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-consumer-goods-cloud-ap---AP-204 |
>> Consumer-Goods-Cloud-Accredited-Professional測試引擎 <<
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| 主題 | 簡介 |
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問題 #36
Which Action Plan Type should be selected when creating an Action Plan for Consumer Goods Cloud?
答案:C
解題說明:
The Action Plan Type that should be selected when creating an Action Plan for Consumer Goods Cloud is Visit Execution. An Action Plan Type is a metadata record that defines the type and configuration of an action plan. An action plan is a set of tasks that need to be completed for a specific purpose or goal. The Visit Execution Action Plan Type is designed for Consumer Goods Cloud users who need to create action plans for their store visits. A visit is an interaction between a field rep and a retail store. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 25.
問題 #37
Infiwave offers Internet and Voice services to residential customers. In order to provision the services, a technician visits the customer location to install the modem, then provides the modem-related data over the phone, and after capturing the data the request is sent to the fulfillment system. Infiwave has identified that having the technicians provide the data over the phone is error prone.
Which two features should Infiwave use from Industries Order Management to support this functionality and to avoid errors during data capture?
答案:A,C
解題說明:
Industries Order Management (OM) provides multiple orchestration item types to manage human tasks, system tasks, and external service calls. For field technician data capture, Salesforce recommends manual data capture orchestration items combined with OmniScripts, so technicians enter information directly instead of relaying it verbally-reducing errors and improving data quality.
A Manual Orchestration Item (Option C) creates a human task assigned to a technician and pauses the orchestration until the technician completes the task. This is the exact pattern used when capturing installation details, device identifiers, serial numbers, modem MAC addresses, or activation parameters.
A Push Orchestration Item (Option A) is also applicable when a task must be automatically "pushed" to an external party (like a field technician mobile app). The Push item assigns the work and embeds the OmniScript UI, enabling the technician to directly enter data, ensuring accuracy and eliminating the error-prone phone call process.
Options B and D (Milestone and Callout items) represent automated system tasks and do not support interactive technician data capture.
問題 #38
Which option can be performed by using Salesforce Maps with Consumer Goods Cloud?
答案:D
解題說明:
Salesforce Maps supports optimized visit sequencing and route guidance for field representatives. Agentforce Consumer Goods integrates mapping and routing capabilities so representatives can reduce travel time, determine an efficient order for store visits, and respond to changing road and traffic conditions throughout their working day.
Salesforce documents that Optimized Routes calculate the best visit sequence and display the day ' s stores and route on a map. The experience provides the sequence of visits, store addresses, real-time traffic information, route suggestions based on traffic, and the next customer location. Field representatives can use the Optimized Route sorting option in Scheduled Visits to organize their visits according to the calculated route.
Salesforce Maps Mobile also supports standard routes where Salesforce automatically optimizes the stop order. Representatives can add store locations to a route, optimize the sequence, and use mobile route controls while in the field.
This capability directly supports Consumer Goods visit planning because the objective is not simply to visualize locations but to determine an efficient sequence that minimizes travel and helps representatives reach the appropriate stores at the appropriate times.
Study Guide Topics:Visit Planning - > Salesforce Maps - > Optimized Routes - > Visit Sequence - > Real- Time Traffic
問題 #39
A member of the Northern Trail Outfitters company has been tasked with setting up planograms for the field team. Which of the following steps is required to ensure an assessment task of planogram check is available to the field?
答案:B
問題 #40
Universal Connect (UC) offers residential high-speed Internet to its customers. UC has a commercial attribute called "Access Type" on the internet offer with two values, namely DSL and Fiber. UC has a requirement to model routers as technical products and offer either a DSL or a Fiber router based on the "Access Type" value.
What kind of decomposition relationship should a Consultant recommend to achieve this requirement?
答案:C
解題說明:
The requirement is:
A single commercial product (Internet)
Has an attribute Access Type = DSL or Fiber
Must decompose into the appropriate router technical product (DSL Router OR Fiber Router) This is a classic 1:M decomposition pattern, where one commercial product instance may decompose into one of many possible technical product instances, based on rules or attributes.
Using a 1:M decomposition with conditional rules:
If Access Type = DSL → create DSL Router
If Access Type = Fiber → create Fiber Router
Why others are incorrect:
1:1 (B): does not allow attribute-based branching into different technical products.
M:M (C): used for many-to-many relationships - not applicable here.
M:1 (D): merges multiple commercial products into a single technical product - opposite of what is required.
問題 #41
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