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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Field Service and Dispatch- Field service operations
  • 1. Work order management
    • 2. Scheduling and dispatch rules
      Service Request Management- Customer interaction handling
      • 1. Communication templates and notifications
        • 2. Omnichannel support processes
          - Case and ticket handling
          • 1. SLAs and escalation management
            • 2. Creation, routing, and assignment rules
              Knowledge Management- Knowledge articles
              • 1. Search and recommendation usage
                • 2. Creation and lifecycle management
                  Oracle Fusion Service Overview- Core Service Architecture
                  • 1. Service request lifecycle management
                    • 2. Fusion Service data model and components
                      - Service Configuration Basics
                      • 1. Basic setup and administration
                        • 2. Security roles and access control
                          Integrations and Extensions- Integration capabilities
                          • 1. REST APIs and integration flows
                            • 2. Third-party system integration
                              Reporting and Analytics- Service analytics
                              • 1. Operational reporting
                                • 2. Dashboards and KPIs

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q10-Q15):

                                  NEW QUESTION # 10
                                  Which two keyboard shortcuts can be modified?

                                  Answer: A,B


                                  NEW QUESTION # 11
                                  Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

                                  Answer: A,B,C


                                  NEW QUESTION # 12
                                  Which three subobject functions are included in the REST API for Service Requests (SRs)?

                                  Answer: A,C,D


                                  NEW QUESTION # 13
                                  To create a new Survey object, you create a sandbox and set it as active.
                                  Which two statements are correct while creating your Survey object in Application Composer?

                                  Answer: C,D


                                  NEW QUESTION # 14
                                  Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

                                  Answer: A,B,D,E,F,H


                                  NEW QUESTION # 15
                                  ......

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