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Salesforce Certified Service Cloud Consultant exam covers a wide range of topics, including case management, contact center management, integration, automation, and reporting. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions and you have 105 minutes to complete it. To pass the exam, you need to score at least 68%.

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Salesforce Certified Service Cloud consultant certification is designed to help professionals demonstrate their proficiency in the implementation and configuration of the Salesforce Service Cloud solution. Service-Cloud-Consultant Exam covers a wide range of topics such as designing and optimizing the service cloud solution, managing cases, implementing service cloud automation, and integrating service cloud with other solutions.

Salesforce Certified Service cloud consultant Sample Questions (Q95-Q100):

NEW QUESTION # 95
Which technology will allow a client to enable ideas on a public website? There are two correct answers.

A. Partner portal
B. Force.com Sites
C. Self-service portal
D. Force.com Web Services API
E. Customer portalPartner portal

Answer: B,D

NEW QUESTION # 96
Which Statement is true regarding Salesforce Chatter Answers? Choose 3 answers

A. External users can subscribe to Answers
B. Escalate a question to a case
C. Select best answers for questions.
D. Answers can be exposed to partner portal users
E. Knowledge articles can be created from Answers

Answer: B,C,E

NEW QUESTION # 97
Universal Container's customers like speaking to a live support agent on complex product issues. This causes a heavy amount of phone calls and customers complain about the hold time.
What functionality should the consultant recommend implementing to resolve this issue?

A. Open CT1
B. Social Customer Service
C. Contact Requests
D. Embedded Chat Window

Answer: D

Explanation:
Explanation
Embedded Chat Window is the functionality that a consultant should recommend implementing to resolve the issue of heavy amount of phone calls and customer complaints about the hold time. Embedded Chat Window is a feature that allows customers to interact real-time with support agents from their computers and mobile devices. Embedded Chat Window can be added to any website or mobile app with a few lines of code.
Customers can initiate a chat session by clicking on a chat button or widget, and agents can respond using the Service Console. Embedded Chat Window also supports features such as pre-chat forms, chat transcripts, chat transfer, file transfer, and chatbot integration. Embedded Chat Window can help reduce the volume of phone calls and improve customer satisfaction by providing an alternative and convenient channel for customers to get support for complex product issues. Verified References: Service Cloud Consultant Certification Guide & Tips, Embedded Chat Service Overview

NEW QUESTION # 98
At Universal Containers, a support agent dedicated to one customer regularly handles complex integration-related cases. In these cases, the agent collaborates with Universal Containers product development team and the client's system integration. What would the consultant recommend to expedite the handling of these cases?

A. Enable Chatter case feed and add product development team members to the case team.
B. Create a related child case and assign the child case to the product development team.
C. Build a repository of Knowledge articles related to integration and share it with the customer.
D. Create a private Chatter group with customers and invite key individuals to join the group.

Answer: D

NEW QUESTION # 99
Contact Center management must be notified whenever an Open Case has not been touched for 24 hours.
Which feature should a Consultant use to meet this requirement?

A. Milestone Actions
B. Time-based Workflow Rules
C. Process Builder Scheduled Actions
D. Scheduled Reports

Answer: D

NEW QUESTION # 100
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