Certified EXIN ITILFNDv4 Questions, ITILFNDv4 Test Engine Version

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Understand the activities of the service value chain- Engage
- Plan
- Improve
- Deliver & Support
- Obtain/Build
- Design & Transition
Understand the purpose and components of the ITIL service value system- Practices
- Service Value Chain
- Continual Improvement
- Guiding Principles
- Governance
Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Optimize and automate
- Start where you are
- Focus on value
- Keep it simple and practical
- Think and work holistically
- Progress iteratively with feedback
- Collaborate and promote visibility
Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Understand the four dimensions of service management- Information and Technology
- Partners and Suppliers
- Organizations and People
- Value Streams and Processes
Know the purpose and key terms of 15 ITIL practices- Deployment Management
- Monitoring and Event Management
- Relationship Management
- Change Control
- Service Desk
- Supplier Management
- Incident Management
- Continual Improvement
- Information Security Management
- Problem Management
- Service Request Management
- IT Asset Management
- Release Management
- Service Level Management
- Service Configuration Management

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EXIN ITIL 4 Foundation Sample Questions (Q154-Q159):

NEW QUESTION # 154
Which dimension considers data security and privacy?

Answer: C


NEW QUESTION # 155
Which activity is part of the 'continual improvement' practice?

Answer: C


NEW QUESTION # 156
What are the types of asset management?

Answer: A


NEW QUESTION # 157
What is the definition of a known error?

Answer: A


NEW QUESTION # 158
What is included in the purpose of the 'IT asset management' practice?

Answer: D


NEW QUESTION # 159
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