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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Hardware | 25% | - Hardware maintenance & upgrades - Peripherals & storage devices - Custom PC builds & specialized hardware - PC components, installation & configuration - Power supply & cooling systems |
| Topic 2: Networking | 23% | - Network connectivity & troubleshooting - Network types, topologies & cables - Network devices & configuration - IP addressing & protocols - Wireless networking standards & security |
| Topic 3: Virtualization and Cloud Computing | 11% | - Cloud service models & deployment types - Virtual & cloud security - Virtualization concepts & hypervisors - Cloud infrastructure & resource management |
| Topic 4: Mobile Devices | 13% | - Hardware components & replacement - Network connectivity & configuration - Mobile device security & troubleshooting - Synchronization & data management |
| Topic 5: Hardware and Network Troubleshooting | 28% | - Hardware problems & solutions - Component failure diagnosis & repair - Network issues & resolution - Troubleshooting methodology |
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NEW QUESTION # 27
A customer's laptop has been randomly shutting down. The laptop charges intermittently, and the screen dims when the laptop is not charging. Which of the following is the most likely cause of the issue?
Answer: B
Explanation:
Intermittent charging and automatic dimming when unplugged indicate the battery isn't holding or delivering power properly, causing shutdowns when AC power isn't available.
NEW QUESTION # 28
A technician needs to troubleshoot a user's smartphone that will not connect to its wireless provider's service. Which of the following should the technician check first?
Answer: C
NEW QUESTION # 29
A technician receives a S.M.A.R.T. error on a PC. When the technician presses the Esc key, the PC continues to turn on without any further issues. Which of the following should the technician do next?
Answer: F
Explanation:
A S.M.A.R.T. error indicates that the drive is showing signs of impending failure, even if the PC continues to boot and work normally for the time being.
Next Steps:
The appropriate action is to replace the hard drive (HDD) because a S.M.A.R.T. error is an early warning of possible hardware failure. Ignoring the warning could result in data loss if the drive fails completely.
The technician should also back up the user's data immediately to avoid losing critical information.
Incorrect Options:
B . Update the PC's BIOS: While keeping the BIOS updated is a good practice, it does not address the S.M.A.R.T. error, which is specific to the HDD.
C . Close the ticket: Closing the ticket without resolving the issue would be improper, as the S.M.A.R.T. error is a hardware problem that needs to be addressed to prevent future data loss or downtime.
D . Change the NIC: The NIC (Network Interface Card) is unrelated to the storage system and would not resolve a S.M.A.R.T. error.
Key Takeaway:
A S.M.A.R.T. error is a critical indicator of HDD health issues, and the drive should be replaced as soon as possible. Backing up data is also essential.
Explanation:
Comprehensive and Detailed Step-by-Step
NEW QUESTION # 30
Which internet connection type will most likely experience interference from rain?
Answer: B
Explanation:
CompTIA A+ identifies satellite internet as the connection type most susceptible to weather-related interference, particularly rain, snow, and heavy cloud cover. This phenomenon is known as rain fade.
Satellite connections rely on high-frequency microwave signals transmitted between a dish antenna at the customer site and an orbiting satellite. Moisture in the atmosphere absorbs and scatters these signals, causing latency spikes, reduced bandwidth, or complete signal loss during storms.
Fiber (A) uses light signals through glass fiber and is immune to electromagnetic and weather interference.
Cable internet (B) uses shielded coaxial lines buried or run overhead, but rain does not affect signal quality in normal conditions. DSL (D) uses telephone lines, which may degrade with physical line issues, but not directly due to rain in the same way satellite is affected.
Thus, satellite internet is most likely to experience signal degradation during rain conditions.
NEW QUESTION # 31
A manager wants to ensure that employees can only pick up their own printouts. Which of the following accomplishes this objective? (Choose two.)
Answer: A,B
Explanation:
A user PIN requires employees to authenticate at the printer before their documents are released, ensuring only the intended user can collect the printout. RFID authentication allows users to identify themselves with a badge at the printer, preventing unauthorized access to printed documents.
NEW QUESTION # 32
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