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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Workflows and Integrations12%- Integrations and apps
  • 1. Third-party integrations
  • 2. App management and distribution
- Workflow Builder
  • 1. Custom workflow templates
  • 2. Automate routine processes
Topic 2: Discovery20%- Gather requirements
  • 1. Understand business goals and collaboration needs
  • 2. Identify current workflows and pain points
- Stakeholder analysis
  • 1. Identify key stakeholders and decision-makers
  • 2. Conduct discovery workshops
Topic 3: Channel Strategy25%- Channel architecture design
  • 1. Channel segments and cross-org channels
  • 2. Public vs. private channel strategy
  • 3. Channel naming conventions and organization
- User Groups and permissions
  • 1. User Group creation and management
  • 2. Default channels and channel management policies
Topic 4: Migration and Change Management5%- Migration planning
  • 1. Data migration strategies
  • 2. Transition from other platforms
- Adoption and enablement
  • 1. Training and change management plans
  • 2. Best practices for Slack adoption
Topic 5: Security18%- Authentication and access
  • 1. Single Sign-On (SSO) configuration
  • 2. Domain verification and auto-provisioning
- Slack security and compliance
  • 1. Enterprise Key Management (EKM)
  • 2. Retention policies and export
  • 3. Data Loss Prevention (DLP)
Topic 6: Governance and Administration20%- Governance framework
  • 1. Channel management policies
  • 2. Data governance and compliance
  • 3. Acceptable use policies
- Workspace administration
  • 1. Roles and permissions
  • 2. Guest access management
  • 3. Workspace settings and policies

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Salesforce Certified Slack Consultant Sample Questions (Q73-Q78):

NEW QUESTION # 73
What does "Salesforce for Slack" allow teams to do?

Answer: B

Explanation:
Salesforce for Slack enables teams to view and interact with Salesforce records directly in Slack, allowing them to update records, collaborate, and stay informed without leaving Slack.


NEW QUESTION # 74
A large organization uses Slack's Enterprise Grid and requires a role that has the authority to manage settings across all workspaces, including security policies and compliance settings.
Which role should they assign?

Answer: B

Explanation:
Org Owners in Slack's Enterprise Grid have the highest level of permissions and are able to manage settings across all workspaces, including setting up security policies and compliance settings, which is necessary for the organization's requirements.


NEW QUESTION # 75
A large organization using Slack's Enterprise Grid needs to designate a role to someone who will oversee the entire Slack environment across multiple workspaces, including setting security policies and managing compliance. Which role is most appropriate for this responsibility?

Answer: B

Explanation:
Org Owners in Slack's Enterprise Grid have the highest level of permissions, including overseeing the entire Slack environment, setting organization-wide security policies, and managing compliance across multiple workspaces.


NEW QUESTION # 76
What is a "Slack Channel" in the context of Salesforce integration?

Answer: B

Explanation:
A Slack Channel serves as a collaborative space within Slack where team members can discuss and work together on specific projects, and it can be integrated with Salesforce to receive real- time updates about related records.


NEW QUESTION # 77
A large organization with diverse departments is rolling out Slack. What should be a key feature of the learning materials created for this rollout?

Answer: B

Explanation:
Creating department-specific training materials, in addition to covering general Slack functionalities, is crucial for a large organization with diverse departments. This approach ensures that each department receives tailored information relevant to their specific usage of Slack, along with a solid understanding of the platform's core features, enhancing the effectiveness of the training across the organization.


NEW QUESTION # 78
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