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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam |
| Exam Number: | Certified-Business-Analyst |
| Exam Price: | $200 USD |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 3 years |
| Related Certifications: | Salesforce Associate Salesforce Certified Administrator |
| Available Languages: | English |
| Passing Score: | 72% |
| Exam Format: | Multiple Select, Multiple Choice |
| Real Exam Qty: | 60 scored questions + up to 5 unscored questions |
| Sample Questions: | Salesforce Certified-Business-Analyst Sample Questions |
| Exam Way: | Online proctored exam or onsite testing center |
| Pre Condition: | No formal prerequisite. Salesforce recommends experience with business analysis, stakeholder collaboration, and Salesforce platform fundamentals. |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide |
>> Reliable Certified-Business-Analyst Dumps Questions <<
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NEW QUESTION # 211
The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?
Answer: B
Explanation:
The user story that most accurately represents the goal is B.
As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion. This user story clearly defines who (site administrator), what (make sure that the web server can process requests), why (during the latest promotion), and how (at 150% of the average traffic rate). This user story also aligns with the goal of performing stress testing for an upcoming promotion, which is a type of testing that evaluates how a system performs under extreme load or demand. The other options are either inaccurate or incomplete. Option A is inaccurate because it does not represent the goal of stress testing, but rather the goal of usability testing, which is a type of testing that evaluates how easy and intuitive a system is to use. Option C is incomplete because it does not specify how (at what rate or level) to make sure that shoppers can complete their purchases without disruption. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories
NEW QUESTION # 212
During a requirements workshop, the marketing team mentions they need help reporting on their marketing effort return on investment (ROI). They ask for a new field on the Opportunity object named "Customer Origin".
What should the business analyst do next?
Answer: B
Explanation:
When the marketing team expresses a need for a new field to track ROI, the BA should explore existing Salesforce functionalities before customizing. Salesforce provides robust features around Leads, Campaigns, and Opportunities that can potentially track marketing efforts and their outcomes. By asking follow-up questions, the BA can understand the specific requirements and assess whether these can be met with standard features, which is often more efficient and sustainable than adding custom fields. This approach aligns with Salesforce best practices of leveraging out-of-the-box functionality to meet business needs, ensuring system simplicity and maintainability.
NEW QUESTION # 213
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:
What should the BA do?
Answer: B
Explanation:
Explanation
The best practice for conducting a live process mapping session is to have all stakeholders present and engaged. This ensures that the process is accurately captured and validated, and that any issues or gaps are identified and resolved. If some stakeholders are not available, the session may miss important information or perspectives, or create confusion or conflict later on. Therefore, the BA should cancel the workshop and reschedule it to a date when all stakeholders are available, or use other methods to elicit their input before or after the workshop. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/plan-and-facilitate-
NEW QUESTION # 214
A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers." Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?
Answer: A
Explanation:
The option that best represents the "I" component of the INVEST checklist to make a good user story from this requirement is B.
As a finance user I want to know how long it takes to assemble a container so I can accurately report on container profitability.
The "I" component stands for Independent, which means that the user story should be self-contained and not depend on or overlap with other user stories. Option B is independent because it focuses on a specific need and goal of the finance user, and does not rely on or affect other user stories. The other options are either dependent or irrelevant. Option A is dependent because it specifies a particular solution (Timesheet object) that may depend on or overlap with other user stories. Option C is irrelevant because it does not address the requirement of knowing how long it takes to assemble a container. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories
NEW QUESTION # 215
Cloud Kicks Is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint Is on the minimum viable product.
Which requirement should the business analyst prioritize?
Answer: C
Explanation:
The minimum viable product (MVP) is the version of a product that has just enough features to satisfy early customers and provide feedback for future development. The MVP should focus on the items that are essential to the business value and goals, not on the items that are nice to have or preferred by some users.
Therefore, the business analyst should prioritize the items that are crucial to the business over the items that are user-friendly features or requested by the majority of users. References:
* Certification - Business Analyst - Trailhead, under "About the Exam"
* Get Started with Salesforce Business Analyst Certification Prep, under "The Salesforce Business Analyst Certification"
* Cert Prep: Salesforce Business Analyst | Salesforce Trailhead, under "Get Started with Salesforce Business Analyst Certification Prep"
NEW QUESTION # 216
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