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| Section | Objectives |
|---|---|
| Supply Chain Transformation Strategy | - Transformation roadmap development - Assessing supply chain maturity - Value creation through transformation |
| Supply Chain Performance and Risk Management | - Resilience and continuity planning - KPIs and performance measurement - Risk identification and mitigation |
| Change Management and Organizational Alignment | - Stakeholder engagement - Organizational change readiness - Training and capability building |
| Digital Supply Chain Technologies | - Automation and AI in supply chain - ERP and integrated planning systems - Data analytics and visibility tools |
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NEW QUESTION # 37
A firm sells its products to retailers who then sell these products to customers. The firm wishes to obtain retail sales data for these products in near real time to improve its demand planning. Which of the following actions should the firm undertake first?
Answer: C
Explanation:
Explanation
Before the firm can negotiate or discuss data exchanges with the retailers, it should first review its own data needs and potential trading options. This means that the firm should identify what kind of retail sales data it requires, how frequently, and for what purpose. It should also assess the value and quality of the data, and the costs and benefits of obtaining it. Moreover, the firm should explore what kind of data it can offer in return to the retailers, and how it can create a mutually beneficial data exchange relationship. By reviewing its data needs and potential trading options, the firm can prepare a clear and realistic data exchange proposal that can facilitate the subsequent negotiation or discussion process.
1:Data Processing Agreements: Coordination, Drafting, and Negotiation
NEW QUESTION # 38
A company looking to enter the airline industry has determined that the threat of new entrants is low and the bargaining power of suppliers and buyers is high. There is a highly competitive landscape with numerous substitutions available. What tool has the company used for its industry analysis?
Answer: D
Explanation:
Explanation
Porter's Five Forces is a model that identifies and analyzes five competitive forces that shape every industry and helps determine an industry's weaknesses and strengths1.The five forces are: competition in the industry, potential of new entrants, power of suppliers, power of customers, and threat of substitute products1. The company has used this tool to assess the attractiveness and profitability of the airline industry by evaluating the intensity of each force.
NEW QUESTION # 39
Which of the following actions is considered one of the SCORmark benchmarking steps?
Answer: D
Explanation:
Explanation
According to the CTSC Exam Content Manual1, conducting supply chain risk assessment and evaluating supply chain resilience is one of the SCORmark benchmarking steps. This step involves identifying and analyzing the potential risks and vulnerabilities that could affect the supply chain performance, and measuring the supply chain's ability to recover from disruptions and adapt to changing conditions. This step helps to improve the supply chain's robustness and agility, and to mitigate the impact of uncertainties and shocks.
1: https://www.ascm.org/ctsc-ecm/
NEW QUESTION # 40
During the digital transformation planning process, a company distributed surveys and found that customers wanted a more detailed order status process. The company added online status information capability to their website and sent a customer satisfaction survey to customers after they received the product. This addition helped increase their customer base and repeat business.
This is an example of the successful use of:
Answer: C
Explanation:
Explanation
voice of the customer (VOC) is the process of gathering and implementing information about your customers' expectations, needs and hopes2.Businesses use VOC programs to efficiently collect detailed market research about their customers and to improve their products or services based on the customer feedback2. This is an example of the successful use of VOC, as the company distributed surveys to understand what customers wanted, added online status information capability to their website to meet the customer demand, and sent a customer satisfaction survey to measure the impact of the improvement. This addition helped increase their customer base and repeat business, which shows the value of listening to the voice of the customer.
1:Voice of the Customer: Definition, Benefits and How-To Guide | Indeed.com2:What is the Voice of the Customer (VoC)? - Qualtrics
NEW QUESTION # 41
Which of the following trends is a driver for change in agile operations execution?
Answer: B
NEW QUESTION # 42
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