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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Marketing and Engagement	12%	- Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts 1. Engagement Studio 2. Lead scoring and grading - Design and implement engagement strategies 1. Email marketing journeys 2. Audience segmentation
Constituent Engagement	8%	- Explain strategies for constituent engagement 1. Manage volunteers 2. Manage events - Configure and implement constituent management 1. Household and organizational relationships 2. Affiliations
Fundraising	20%	- Configure and implement fundraising features 1. Donation rollups and soft credits 2. Matching gifts - Explain the data model and functionality for fundraising 1. Manage Campaigns and Campaign Members 2. Manage Opportunities and Recurring Donations 3. Understand Gift Entry and processing
Program and Service Delivery	15%	- Explain the data model for programs 1. Programs, program engagements, and program cohorts 2. Service delivery and client management - Configure and implement program management 1. Manage program benefits 2. Track client services and outcomes
Domain Expertise	10%	- Explain the Salesforce Nonprofit Success Pack (NPSP) architecture 1. Understand relationships and affiliations 2. Understand Account and Contact models (Individual vs. Household accounts) - Explain the nonprofit landscape and Salesforce solutions 1. Identify key use cases for Nonprofit Cloud 2. Understand basic nonprofit terminology
Analytics and Reporting	15%	- Configure and implement reports and dashboards 1. NPSP reports and dashboards 2. Custom report types - Explain reporting and dashboard strategies 1. Program and volunteer reports 2. Fundraising reports
Implementation Strategies and Best Practices	20%	- Identify the appropriate solution for a given scenario 1. When to use declarative vs. custom solutions 2. When to use standard objects vs. NPSP objects - Design and implement solutions for common nonprofit business processes 1. Configure donor management 2. Configure volunteer management 3. Configure program and event management

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Salesforce Certified Nonprofit Cloud Consultant Exam Nonprofit-Cloud-Consultant Prüfungsfragen mit Lösungen (Q161-Q166):

161. Frage
A nonprofit wants to migrate millions of Contact records from a legacy system. Most records fail to import with the following error: "npsp.TDTM_Address: System.LimitException: Apex CPU time limit exceeded".
Which three actions could a consultant take to successfully import this data?
Choose 3 answers

A. Enable "Simple Address Change Treated as Update' in Address Settings.
B. Reduce the batch size significantly when addresses are included.
C. Disable 'ADDR_Addresses_TDTM' Handler in Trigger Configuration.
D. Check 'User Managed' on the Address TDTM record.
E. Disable all automation and load the Address object separately.

Antwort: B,C,E

Begründung:
When migrating millions of Contact records and encountering the error "npsp.TDTM_Address: System.
LimitException: Apex CPU time limit exceeded," you can take the following actions:
* Disable Automation:
* Go to NPSP Settings.
* Navigate to "TDTM" (Table Driven Trigger Management).
* Disable all automation triggers temporarily to ensure they do not interfere with the data load process.
* Load Address Object Separately:
* Split the data load into two parts: first load Contacts without address data, then load address data separately.
* This reduces the complexity and processing required for each batch.
* Disable ADDR_Addresses_TDTM Handler:
* In NPSP Settings, go to "Trigger Configuration."
* Locate the 'ADDR_Addresses_TDTM' handler.
* Disable this specific handler to prevent it from executing during the data import process.
* Reduce Batch Size:
* When using Data Loader or any import tool, set the batch size to a significantly lower number (e.
g., 100 or 200 records per batch).
* This helps in managing CPU limits and ensures smoother processing.
By following these steps, you can mitigate the Apex CPU time limit issue and successfully import large volumes of data into NPSP.
References:
Salesforce documentation on managing Apex CPU time limits.
Nonprofit Success Pack (NPSP) documentation on Trigger Management and Data Import.

162. Frage
What does a consultant need to enable and deploy before using Advanced Mapping in NPSP?

A. Custom triggers
B. My Domain
C. Customizable Rollups
D. Delegated Administration

Antwort: B

Begründung:
Before using Advanced Mapping in NPSP, it is necessary to enable and deploy My Domain. My Domain is a prerequisite for using several Salesforce features, including Advanced Mapping, as it allows you to customize your Salesforce org's URL, and it enhances security by creating a unique subdomain for your Salesforce org.
Steps to Enable My Domain:
Navigate to Setup:
Go to Setup -> My Domain.
Register My Domain:
Enter your preferred domain name and check its availability.
Register the domain and wait for the confirmation email.
Deploy My Domain:
After registration, deploy the domain to users and ensure it is active.
Reference:
Salesforce Nonprofit Success Pack Documentation
Salesforce Help: My Domain
https://www.craftsmantech.com/2019/11/14/npsp-data-import-advanced-mapping/

163. Frage
A nonprofit has asked a consultant to configure Lightning Record Pages to optimize the user interface.
Which two resources should the consultant use to ensure the nonprofit staff are up to date on the latest Salesforce platform features and best practices?
Choose 2 answers

A. Salesforce Known Issues
B. Trailhead
C. Power of Us Hub
D. Salesforce Help

Antwort: B,C

164. Frage
The admin at a nonprofit is implementing Salesforce Shield in its org to enable field platform encryption.
What are three NPSP considerations when implementing Shield Platform Encryption?
Choose 3 answers

A. Fields on the NPSP Address object can be encrypted, but encryption is unavailable for address fields on the Account and Contact object.
B. NPSP Data Import is unable to perform Custom Unique Id matching on Accounts and Contacts with an encrypted field.
C. The NPSP MergeContacts list button on Contact list views will fail if the Contact Name is encrypted.
D. If the Role Name field is encrypted on the NPSP Partial Soft Credit object, the nightly Soft Credit rollups fail.
E. The NPSP Data Import object supports encryption of all fields in the import batch.

Antwort: B,C,D

Begründung:
When implementing Salesforce Shield Platform Encryption with NPSP, there are several key considerations:
Role Name Field on Partial Soft Credit Object:
If the Role Name field on the NPSP Partial Soft Credit object is encrypted, the nightly Soft Credit rollups will fail. This is because the rollup process relies on accessing this field, and encryption can interfere with its functionality.
MergeContacts List Button:
The NPSP MergeContacts list button on Contact list views will fail if the Contact Name is encrypted. The merging process requires access to the Contact Name to identify and merge records accurately, which encryption can prevent.
Custom Unique Id Matching:
NPSP Data Import cannot perform Custom Unique Id matching on Accounts and Contacts if the field used for matching is encrypted. This limitation arises because the encryption prevents the import process from accurately comparing and matching the encrypted values.
These considerations highlight the impact of encryption on certain NPSP functionalities, and it is important to plan accordingly when implementing Shield Platform Encryption.
Reference:
Salesforce Shield Platform Encryption Documentation
Nonprofit Success Pack (NPSP) Documentation on Data Import and Soft Credits

165. Frage
A nonprofit conducts background checks on all prospective volunteers. Only the volunteer manager and executive director should be able to access the fields related to background checks on the Contact object.
How should the consultant configure the security settings?

A. Assign the volunteer manager and executive director to a Public Group and grant the Public Group access to those fields.
B. Create a Permission Set that grants access to those fields and assign it to the volunteer manager and executive director.
C. Create a Role for the volunteer manager under the executive director's Role and grant read, write access to those fields in the volunteer manager's role.
D. Create a Sharing Rule that grants the volunteer manager and executive director access to the background check fields.

Antwort: B

Begründung:
To restrict access to fields related to background checks on the Contact object so that only the volunteer manager and executive director can access them, the consultant should:
* Create a Permission Set:
* A permission set is a collection of settings and permissions that gives users access to various tools and functions.
* Creating a permission set that includes access to the specific fields related to background checks allows for precise control over who can view and edit these fields.
* Grant Field-Level Security:
* Within the permission set, set field-level security to ensure only the specified users can view and edit the background check fields.
* This ensures that sensitive information is only accessible to authorized personnel.
* Assign the Permission Set:
* Assign the permission set to the volunteer manager and executive director.
* This approach provides flexibility and security, ensuring that only the designated users have the necessary access without altering the overall role hierarchy or creating unnecessary sharing rules.
Salesforce documentation on Permission Sets: Permission Sets
These solutions ensure efficient and secure handling of data and permissions within the Salesforce Nonprofit Cloud.

166. Frage
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