Oracle - 1Z0-1064-26 - Pass-Sure Valid Oracle Fusion Service 2026 Implementation Professional Exam Online

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| Section | Objectives |
|---|
| Computer Telephony Integration (CTI) | - Telephony integration setup
- 1. Call flows configuration
- 2. Screen pop functionality
- 3. Redwood CTI toolbar setup
|
| Customer Entitlements and Action Plans | - Action Plans
- 1. Execution within service requests
- 2. Action plan templates
- Entitlements and SLAs
- 1. Coverage and service tiers
- 2. Notifications and performance tracking
- 3. Milestones and operating calendars
|
| Notifications, Emails, and Interactions | - Notifications and collaboration
- 1. In-app notifications
- 2. Internal collaboration tools
- Email processing
- 1. Inbound/outbound email channels
- 2. Email templates and interaction tracking
|
| Work Assignment and Routing | - Queues and assignment rules
- 1. Agent capacity and availability
- 2. Queue configuration
- 3. Assignment rules based on SR attributes
- Omnichannel routing
- 1. Work starvation prevention
- 2. Cross-channel workload distribution
|
| Managing and Extending Service Requests | - Application Composer extensions
- 1. Groovy scripting for business logic
- 2. Object workflows
- 3. Custom objects and fields
- Service Request configuration and lifecycle management
- 1. Scheduled processes and automation
- 2. SR outcomes and resolutions
- 3. Profile options and system configuration
- 4. Service catalog and category hierarchy
- 5. User and role management
|
| Digital Customer Service and Chat | - Digital Customer Service (DCS)
- 1. UI themes and branding
- 2. Embedding Fusion Service in external apps
- Chatbot and automation
- 1. Virtual assistant configuration
|
| Data Migration and Integration | - Data import/export
- 1. FBDI import
- 2. Import Management tool
|
| Redwood UX and AI Features | - Redwood interface configuration
- 1. Workflow implementation platform
- 2. Activities timeline
- AI capabilities
- 1. Knowledge recommendations
- 2. SR classification AI
|
| Productivity and Contact Center Tools | - Agent productivity tools
- 1. Dashboards and analytics
- 2. Hotkeys and shortcuts
- 3. SmartText configuration
|
>> Valid 1Z0-1064-26 Exam Online <<
1Z0-1064-26 Valid Exam Practice, Exam 1Z0-1064-26 Reference
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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q14-Q19):
NEW QUESTION # 14
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}" Which statement is true?
- A. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- B. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- C. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
- D. You have to edit the e-mail template and add HTML code to customize the standard text section.
Answer: C
NEW QUESTION # 15
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?
- A. Make them available externally to customers via My Digital Customer Service (DCS).
- B. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
- C. Make them available to external users by giving them access to the internal "My Knowledge" page.
- D. Make them available internally to agents as part of the Service Request Knowledge Panel.
- E. Make them available to employees and agents via My Knowledge.
Answer: A,B,E
NEW QUESTION # 16
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
- A. It requires proper permissions to use the tools and additional permissions to edit the desired object.
- B. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
- C. In includes a preview option for all standard and custom object pages.
- D. It allows edits to dashboard pages.
Answer: B
NEW QUESTION # 17
Digital Customer Service application configuration settings in json.cfg include which four options?
- A. Default timezone
- B. Default notification preferences
- C. Service request links
- D. Knowledge management language locales
- E. Knowledge management article links
- F. Default communication preferences
- G. Product and category filtering
- H. Default chat channel preferences
Answer: C,D,E,G
NEW QUESTION # 18
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
- A. Delete a Service Request.
- B. View and edit attachments to a Service Request.
- C. Add a message to a Service Request.
- D. Chat with an Agent about a Service Request.
- E. Create a Service Request.
Answer: A,B,D,E
NEW QUESTION # 19
......
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