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The Salesforce Health Cloud Accredited Professional certification exam comprises 60 multiple-choice questions which must be completed within 90 minutes. Candidates must achieve a score of 68% or higher to pass the exam and earn their certification. Upon passing the exam, professionals are awarded the Salesforce Health Cloud Accredited Professional Certification, which is recognized globally as a symbol of expertise in using the Salesforce Health Cloud platform to improve healthcare delivery.
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To be eligible for the Salesforce Health Cloud Accredited Professional exam, candidates must have a strong understanding of the Salesforce platform and healthcare industry. They should also have experience working with healthcare providers, payers, and patients. Salesforce recommends that candidates have at least six months of hands-on experience with the Health Cloud platform before taking the exam.
NEW QUESTION # 50
Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards.
Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?
Answer: D
Explanation:
TheHealth Cloud Reports for Patient Referral Managementunmanaged package provides prebuilt reports and dashboards to analyze referrals.
* Extract:
"The Health Cloud Reports for Patient Referral Management unmanaged package includes reports and dashboards that help track patient referrals in Salesforce." (Source: Administer Health Cloud - Reports and Dashboards) Other options are either not standard package names or do not match referral reporting.
NEW QUESTION # 51
A pharma company runs personalized medicine programs and needs the ability to coordinate various steps involved in the process, like apheresis and infusion, Which Health Cloud capability should help the company with this program?
Answer: D
Explanation:
The pharma company needs to coordinate complex, multistep processes involved in personalized medicine programs, such as apheresis and infusion. Advanced Therapy Management (ATM) in Salesforce Health Cloud is specifically designed to address such requirements.
* Orchestrating Complex Workflows:
* ATM enables organizations to manage and automate end-to-end workflows for advanced therapies, including CAR-T cell therapies and other personalized medicine programs.
* Tracking Key Steps:
* Tracks all critical steps in the patient's therapy journey, such as cell collection (apheresis), manufacturing, shipping, and infusion back into the patient.
* Collaboration Across Stakeholders:
* Facilitates real-time communication and collaboration among healthcare providers, manufacturers, and logistics partners.
* End-to-End Visibility:
* Provides a holistic view of the therapy process, ensuring transparency and reducing delays.
* Compliance with Regulations:
* Ensures that all data is tracked and managed securely, supporting compliance with healthcare regulations like HIPAA and GDPR.
* Patient-Centric Care:
* Enables personalized tracking and reporting to deliver better patient outcomes.
References:
Advanced Therapy Management Overview
Salesforce Health Cloud Use Cases
NEW QUESTION # 52
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
Answer: A
Explanation:
To help streamline caller authentication for Contact Center agents, a consultant should recommend Bloomington Caregivers use the Identity Verification Flow Templates feature in Health Cloud. This feature allows agents to launch a flow from the utility bar or a record page to verify a caller's identity before processing their requests involving sensitive information. The flow prompts the agent to search for the caller in Health Cloud, select a reason for the call, ask verification questions based on predefined rules, and capture engagement details8. Customer Identity OmniScript Templates, Reusable Verification FlexCards, or Verify Customer Identity Process Flow are not features that exist in Health Cloud.
NEW QUESTION # 53
A customer wants to view a patient's health conditions and clinical encounters as a sequence of events happening over time on the patient's Person Account page.
What should a consultant do to achieve this using the Enhanced Timeline functionality?
Answer: B
Explanation:
* Enhanced Timeline Functionality:
The Enhanced Timeline in Health Cloud displays a sequence of clinical events (e.g., health conditions and encounters) on a patient's Person Account.
Exact Extract:
"To configure the Enhanced Timeline component to show custom event types and adjust the event display, create a Timeline View Configuration record." Reference:
* Other Options:
Timeline records within Setup and HealthCloudTimelineConfig custom setting are not how the Enhanced Timeline is configured for new event views.
Cloning the HCTimeline FlexCard is not required or recommended for this configuration.
NEW QUESTION # 54
While working with a received document using Intelligent Document Automation, which three capabilities should a consultant leverage with Health Cloud out-of-the-box?
Choose 3 answers
Answer: B,C,D
Explanation:
Salesforce Health Cloud's Intelligent Document Automation streamlines document management and integrates directly into workflows. Below are the key out-of-the-box capabilities leveraged with Intelligent Document Automation:
Record Type Association (A):
Automatically associates received documents with the appropriate record type, such as insurance claims, prescriptions, or referrals.
This ensures accurate categorization and alignment with organizational data models.
Automated Document Checklist Item Creation (C):
Automatically generates checklist items based on received documents, ensuring that follow-up tasks or reviews are created and assigned to appropriate users.
Barcode Scanning (E):
Supports barcode scanning to quickly identify and associate documents with the correct patient or case, improving operational efficiency and reducing errors.
Why Other Options Are Incorrect:
B (Document Rotation): Document rotation is not a built-in feature of Intelligent Document Automation in Health Cloud.
D (eFax Connection): eFax integration requires additional setup or third-party tools and is not an out-of-the-box Health Cloud feature.
Reference:
Intelligent Document Automation Overview
Salesforce Document Management Features
NEW QUESTION # 55
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