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Salesforce Plat-Admn-202 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Business Logic and Process Automation: This section of the exam measures the skills of Process Automation Specialists and Salesforce Administrators and covers the key tools Salesforce provides to automate and enforce business logic. It focuses on using formula fields, roll-up summary fields, and validation rules to meet defined requirements. Candidates must also understand approval processes and know how to select the right automation tool to prevent conflicts or errors. The domain emphasizes evaluating business requirements and recommending automation solutions that maintain system stability and accuracy.
Topic 2
  • App Deployment: This section of the exam measures the skills of Release Managers and Salesforce Administrators and covers the application lifecycle from planning through deployment. It requires determining the appropriate strategy when working with different sandboxes and managing milestones during development. Candidates must know when to use change sets and how to troubleshoot deployment issues. The section also includes understanding the implications of using unmanaged versus managed packages and selecting the correct deployment plan for various business scenarios.
Topic 3
  • Salesforce Fundamentals: This section of the exam measures the skills of Salesforce Administrators and Junior Salesforce Consultants and covers the essential concepts needed to understand how Salesforce works at a foundational level. It focuses on recognizing when to use declarative tools versus programmatic customization, determining when AppExchange apps extend org capabilities, and understanding key methods for managing object, record, and field access. It also evaluates your ability to choose the right sharing model based on business needs and to apply reporting tools effectively, including report types and dashboards. Additionally, the domain reviews how to optimize the mobile experience through actions and layouts, and how Chatter can be used to support collaboration.
Topic 4
  • Data Modeling and Management: This section of the exam measures the skills of Data Analysts and Salesforce Administrators and covers the core principles of designing and maintaining Salesforce data structures. It requires selecting the correct data model in various scenarios and understanding relationship types and how they influence reporting, record access, and the user interface. It also tests knowledge of field data types and the operational impact of changing them. The section includes evaluating the use of Schema Builder and understanding the considerations involved in importing and exporting data across internal and external sources.
Topic 5
  • User Interface: This section of the exam measures the skills of Salesforce UI Designers and Lightning App Builders and covers the ways in which Salesforce interfaces can be customized to improve usability. It includes understanding available options for UI customization and demonstrating when to apply custom buttons, links, and actions. The domain also distinguishes between declarative and programmatic methods for incorporating Lightning components in applications, ensuring that the right approach is selected for different user interface needs.

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Salesforce Certified Platform App Builder Sample Questions (Q95-Q100):

NEW QUESTION # 95
Ursa Major Solar (UMS) uses Cases to track customer Complaints, an Issue__c object to represent known problems with its solar Panels, and a Case_Issue__c junction object to relate known problems to Customer complaints. Periodically, UMS conducts audits which require the Auditing users to view case_Issue__c records. Which access levels must be configured to allow UMS users to access Case Issue_c records?

Answer: D

Explanation:
The correct answer is A because Case_Issue__c is described as a junction object. In Salesforce, a junction object is typically built with two master-detail relationships to model a many-to-many relationship.
Salesforce documentation states that sharing access to a junction object record is determined by the user's sharing access to both associated master records and the sharing setting on the relationship fields.
So, for auditing users to view Case_Issue__c records, they need read access to both parent/master records: Case and Issue__c.
Why others are incorrect:
B misses access to Issue__c.
C includes only the junction object and misses both parent/master records.
D misses access to Case.


NEW QUESTION # 96
An app builder wants to limit the amount of fields users see When creating a new Opportunity. Once they fill out the required fields and Save, the full record page with additional fields relevant to the Opportunity Type becomes available. How could this be accomplished?

Answer: B

Explanation:
The correct answer is A. Make the Opportunity Type a required field on the initial Opportunity page layout and use automation to update the record type based on the Opportunity Type.
The requirement has two phases: first, show users only the fields needed to create the Opportunity; after save, show the full record page based on the Opportunity type. This can be handled by using a required Opportunity Type field first, then automation can update the Opportunity record type. Salesforce page layouts can be assigned by profile and record type, which allows different Opportunity types to show different layouts after the record type is set.
B is incomplete because it only mentions page layouts based on profile, not dynamically changing the layout based on Opportunity Type after creation. C is incorrect because sharing rules control record access, not field display. D relies on users manually expanding sections and does not meet the streamlined requirement.


NEW QUESTION # 97
The brokers at DreamHouse Realty (DR) are having an issue When using the Salesforce mobile app on their iPhones. There are several Key fields on the contact record they need access to at a glance. Because Of the small screen, they currently have to scroll down the page to view the Information. What should the app builder at DR use to configure the Salesforce mobile App to these key fields at the top of the screen?

Answer: D

Explanation:
The correct answer is C. Compact layout.
Compact layouts control the key fields shown in the record highlights area at the top of a record, including in the Salesforce mobile app. Salesforce documentation states that compact layout fields populate the record highlights section at the top of record views in the Salesforce mobile app.
Why others are incorrect:
A . Mobile navigation controls navigation menu items, not fields on a record.
B . Record Detail component shows record fields but does not specifically place key fields at the top.
D . Object specific action is used for actions, not at-a-glance field display.


NEW QUESTION # 98
Universal Containers expects impacts to operations due to increased deman The executive team will reach out to current customers and wants To see the number of open cases for the account and parent account. What should an app builder use to display the number of open cases on the account page?

Answer: D

Explanation:
The correct answer is B. Flow.
The requirement is to show the number of open Cases for both the Account and the Parent Account. This is not a simple native roll-up summary scenario because standard roll-up summary fields are mainly for master-detail relationships, while lookup relationships do not support standard roll-up summary fields.
Salesforce specifically documents Flow examples where a flow looks up the parent account, checks how many open cases it has, and evaluates that count. Salesforce also has guidance for creating roll-up-style summaries using Flow, including a use case to count Cases related to an Account.
Why others are incorrect:
A . Approval Process is for approvals, not counting open Cases.
C . Custom object is unnecessary.
D . Roll-up summary is not the best fit for counting Cases across Account and Parent Account relationships.


NEW QUESTION # 99
Cloud Kicks (CK) keeps track of its shoe inventory in Salesforce. When an order's status is changed to Activated, the inventory for the ordered shoe is reduced. At that point, a SOAP web service on the CK website must be called so that the website is updated to display the correct inventory amount for the shoe.
What should an app builder use to communicate to the CK web service when a shoe's inventory has changed?

Answer: A

Explanation:
To communicate to the CK web service when a shoe's inventory has changed, an app builder should use an after-save record-triggered flow. An after-save record-triggered flow is a type of flow that runs after a record is saved and can perform actions such as updating related records, sending emails, calling external services, etc. An after-save record-triggered flow can use an Apex action to invoke a SOAP web service using a WSDL file. [Source]


NEW QUESTION # 100
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